About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Perform assigned tasks in an efficient and effective manner and contribute directly and indirectly to achieving the overall objectives of the Division KPI.Process New Business/ Renewal/Policy Servicing of Voluntary Solutions Products according to the procedures set, within TAT at acceptable level of error rate which involve:-
New Business
- Perform data entry for new business application forms.
- Follow up with agents on incomplete or missing information.
- Process manual credit/debit card deductions for new business cases.
- Prepare and send follow‑up letters for unsuccessful payment deductions.
- Issuance of policy contracts upon received full payment
- Prepare and issue closure letters for non–take-up cases.
- Conduct AML (Anti–Money Laundering) screenings for new business submissions.
Renewal and Policy Servicing
- Update and maintain policy changes in the system.
- Match and process renewal payments, including cashiering activities.
- Prepare and issue policy-related correspondence letters.
- Manage and monitor the auto‑billing process for recurring payments
- Actively monitoring suspense account and ensure the timely clearance of payment.
- Ensure all payment received from bank/clients are reconciled, cleared and updated into the system.
- Attending email enquiries from external / internal parties via CRM / Case360 system within TAT set.
- To perform other responsibilities and duties periodically or be involved in ad hoc initiatives/special projects assigned by supervisor to meet operational and/or other regulatory/compliance requirements.
Minimum Job Requirements:
- Diploma / Degree in any discipline
- Minimum 2 year working experience
- Competent in general administrative duties
- Possess intermediate level of Microsoft Words and Ms-Excel Advantage added - Good knowledge of Group insurance and Voluntary Scheme
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The analyst will perform tasks related to new business processing, policy servicing, and renewal activities, ensuring efficiency and accuracy. Responsibilities include data entry, payment processing, and managing policy-related correspondence.
Ready to join AIA?
Take the next step in your career journey