About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Responsible for maintaining Agency Operation of Business Acquisition and System Enhancement.Roles and Responsibilities:
Policy Reassignment & Monitoring
- Handle special policy reassignment request from senior agency leaders
- Monitor agent follow-up performance. Facilitate and enforce customer reassignment where agents failed to meet min follow-up %
- Process agent termination and settle payment
- Develop & maintain agency lead management portfolio dashboards
- Generate regular reports to track end-to-end lead management effectiveness
Senior Agent Management
- Oversee Retirement Buddy Program
- Administrate pre & post-retirement process (e.g., application, payment, annual declaration)
Process & System Enhancement
- Define system & process enhancement requirement to optimize end-to-end leads management cycle
- Continuous enhance operation process to ensure business & compliance needs fulfilled
Governance & Stakeholder Engagement
- Address ad-hoc requests & enquiries from IA, Regional Office and internal compliance
- Monitor IA & Regional Office guidelines / standards
- Facilitate IA visit & Agency engagement
- Perform regular management update
Service Standards Establishment
- Set and refine service standards
- Establish standard procedures and guideline (e.g., user manuals, SOPs)
Minimum Job Requirements:
- University graduate plus 5-8 years relevant experience
- Strong administration and problem-solving skills
- Ability to work and cooperate with different parties
- Team player and good communication skills
- Detailed mind and good at time management
- PC skills in Office Operating software (especially in AI Tools, Microsoft Excel and Power-point)
- Proficient in English and Chinese writing
Others:
- You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The role involves maintaining agency operations related to business acquisition and system enhancement. Responsibilities include policy reassignment, monitoring agent performance, and overseeing senior agent management.
Ready to join AIA?
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