About this role
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a departmentPosition Objective:
- Ensure clear and accurate business requirements for all major Digital initiatives across Operations and other divisions.
- Manage and standardize User Acceptance Testing for large-scale projects to ensure quality and compliance.
- Lead end-to-end delivery of complex projects involving system enhancements and process improvements across multiple business units.
- Promote efficiency by streamlining and harmonizing Digital processes across channels and regions.
- Act as the key bridge between business leaders and technology teams to ensure solutions meet strategic goals.
Roles and Responsibilities:
- Oversee requirements gathering and validation for complex Digital initiatives, ensuring alignment with business strategy.
- Provide strategic insights and lead projects that improve processes, systems, and operational efficiency.
- Establish and govern User Acceptance Testing standards for large-scale projects.
- Act as the key liaison between senior business leaders, technology teams, and partners to ensure shared goals.
- Champion process simplification and standardization across regions and business channels.
- Identify risks and ensure compliance with internal and regulatory requirements.
- Mentor and guide analysts to build skills and maintain high delivery standards.
Minimum Job Requirements:
- Bachelor’s degree in business administration, Information Systems, Finance, or a related field.
- A master’s degree or professional certification (e.g., CBAP, PMI-PBA) is a plus.
- Minimum 10 years of experience in business analysis, with a strong track record of supporting strategic initiatives and cross-functional projects.
- Experience in transformation, technology, or operations domains is preferred.
- Strong ability to interpret data, identify trends, and translate insights into actionable recommendations.
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels and present complex information clearly.
- Familiarity with business analysis tools (e.g., JIRA, Confluence, Power BI, Excel) and methodologies (e.g., Agile, Waterfall, Lean).
- Proven ability to approach problems strategically, evaluate options, and drive effective solutions.
- Demonstrated ability to work across teams, build consensus, and influence outcomes without direct authority.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Other facts
About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
What you'll do
- The Associate Director is responsible for executing transformation initiatives and ensuring clear business requirements for major digital initiatives. They will manage User Acceptance Testing and lead complex projects to improve operational efficiency across multiple business units.
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