Director, Technical Operations

<div class="content-intro"><p><span style="font-weight: 400;">Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling.</span></p></div><p><span style="font-size: 12pt;"><strong>About the role</strong></span></p> <p><span style="font-size: 10pt;">We are seeking a strategic and hands-on&nbsp;<strong>Director, Technical Operations to manage Quality, Compliance, Technical Documentation, and Fleet Management</strong> and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured, compliance is ironclad, and our growing fleet is managed with data-driven precision.</span></p> <p><span style="font-size: 12pt;"><strong>About the work</strong></span></p> <ul> <li><strong style="font-size: 10pt;">Quality &amp; Compliance Strategy</strong> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Quality Management System (QMS):</strong> Design, implement, and maintain a robust<a href="https://hrblade.com/job-descriptions/director-of-quality"> </a>Quality Management System (e.g., ISO 9001) that scales with the company.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Regulatory Oversight:</strong> Ensure all products and operations meet<a href="https://www.samsara.com/guides/fleet-manager-duties-and-responsibilities"> </a>federal, state, and local regulations while also complying with ISO standards.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Audit Management:</strong> Lead internal and external audits to ensure continuous adherence to safety and quality protocols.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Partner Quality:</strong> Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain.</span></li> </ul> </li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Technical Documentation &amp; Knowledge Management</strong> <ul> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Change Management: </strong><span style="font-size: 10pt;">Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set.&nbsp;</span><span style="font-size: 10pt;"> </span></li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Product Definition: </strong><span style="font-size: 10pt;">Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system.</span></li> </ul> </li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Fleet Operations &amp; Management</strong> <ul> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Process:&nbsp;</strong><span style="font-size: 10pt;">Develop, Implement, and Measure all operational processes as it relates to fleet assets both internally within Agility facilities and externally, at customer sites.&nbsp; </span></li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Lifecycle Management:</strong><span style="font-size: 10pt;"> Manage the end-to-end lifecycle of robotic units from demand signal to allocation and then deployment of the asset.</span></li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Asset Tracking</strong><span style="font-size: 10pt;">: Manage the Robot Fleet from a Fixed Asset perspective ensuring physical traceability of assets.&nbsp; &nbsp;</span></li> </ul> </li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Leadership &amp; Cross-Functional Collaboration</strong> <ul> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Feedback Loops:</strong><span style="font-size: 10pt;"> Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations.</span></li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Team Leadership:</strong><span style="font-size: 10pt;"> Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators.</span></li> <li style="font-size: 10pt;"><strong style="font-size: 10pt;">Budgeting:</strong><span style="font-size: 10pt;"> Manage the departmental budget for</span><a style="font-size: 10pt;" href="https://labargolfrenovations.com/wp-content/uploads/2025/01/JOB-DESCRIPTION-Director-of-Fleet-Ops.pdf"> </a><span style="font-size: 10pt;">Quality, Compliance and Fleet Operations.</span></li> </ul> </li> </ul> <p><span style="font-size: 12pt;"><strong>About you</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Education:</strong> Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Experience:</strong> 10+ years in technical leadership roles, with a proven track record in Compliance, Quality Engineering, and<a href="https://www.geotab.com/blog/what-is-a-fleet-manager/"> </a>Fleet Management.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Technical Expertise:</strong> Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) and fleet management software (Telematics, ERP).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Communication:</strong> Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Analytical Skills:</strong> Strong data-driven decision-making skills to manage fleet metrics and cost-of-quality analyses.</span></li> </ul> <p><br><br></p><div class="content-conclusion"><p><strong>Full-time Employees are eligible for Benefits:</strong></p> <ul> <li><strong>401(k) Plan:</strong><span class="Apple-converted-space">&nbsp;</span>Includes a 6% company match.</li> <li><strong>Equity:</strong><span class="Apple-converted-space">&nbsp;</span>Company stock options.</li> <li><strong>Insurance Coverage:</strong><span class="Apple-converted-space">&nbsp;</span>100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.</li> <li><strong>Benefit Start Date:</strong><span class="Apple-converted-space">&nbsp;</span>Eligible for benefits on your first day of employment.</li> <li><strong>Well-Being Support:</strong><span class="Apple-converted-space">&nbsp;</span>Employee Assistance Program (EAP).</li> <li><strong>Time Off:</strong> <ul> <li><strong>Exempt Employees:</strong><span class="Apple-converted-space">&nbsp;</span>Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.</li> <li><strong>Non-Exempt Employees:</strong><span class="Apple-converted-space">&nbsp;</span>10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.</li> </ul> </li> <li><strong>On-Site Perks:</strong><span class="Apple-converted-space">&nbsp;</span>Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.</li> <li><strong>Parental Leave:</strong><span class="Apple-converted-space">&nbsp;</span>Generous paid parental leave programs.</li> <li><strong>Work Environment:</strong><span class="Apple-converted-space">&nbsp;</span>A culture that supports flexible work arrangements.</li> <li><strong>Growth Opportunities:</strong><span class="Apple-converted-space">&nbsp;</span>Professional development and tuition reimbursement programs.</li> <li><strong>Relocation Assistance:</strong><span class="Apple-converted-space">&nbsp;</span>Provided for eligible roles.</li> </ul> <p><span style="font-weight: 400;">All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.</span></p> <p><span style="font-weight: 400;">Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.</span></p> <p>&nbsp;</p> <p><strong>Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies.&nbsp; We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page.&nbsp; If you are represented by a third party, your application may not be considered.&nbsp; To ensure full consideration, please apply directly.</strong></p> <p>&nbsp;</p> <p>Apply Now: <a href="https://grnh.se/b444bbd04us" target="_blank">https://grnh.se/b444bbd04us</a></p></div>