About the Role

As a Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one.

Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues efficiently and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization.

This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.

What You’ll Do

Configure & Support

• Configure client accounts and workflows based on requirements and industry needs.
• Ensure timely, accurate responses to client queries and requests throughout the client relationship.
• Maintain accurate and detailed client records, notes, and activities in Salesforce.
• Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.

Assist with Training & Enablement

• Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
• Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
• Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.

Collaborate for Success

• Assist in maintaining strong client relationships by being proactive, attentive, and reliable.
• Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
• Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.

What You'll Bring

• 1–2 years of experience in SaaS client support, customer success, or a related role.
• Post-secondary education in Business, Communications, or related field preferred.
• Strong technical aptitude with the ability to quickly master Agility’s platform.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Highly organized, able to manage multiple projects and priorities simultaneously.
• Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Why You'll Love It Here

• Fully remote work environment 
• Collaborative culture – and key tools enabling it 
• Competitive compensation package 
• Health, Dental & Vision benefits 
• RRSP Matching
• Employee Assistance Program (EAP) 
• Career Development & Progression opportunities  
• Paid Vacation and Sick days 
• Flex Fridays in Summer, Week off between Christmas and New Years' 
• No Internal Meetings Fridays 

Compensation for this role is expected to fall within the range of $45,000–$52,000 annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

This is for a vacant position

AI Usage

We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates.

AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage.

We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!