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Customer Service Tech
full-timeUnited States

Summary

Location

United States

Type

full-time

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About this role

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

  • Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
  • Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
  • Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance. 

What You Need For This Role

  • Be 21 years of age or older, with high school diploma or equivalent.
  • Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
  • Have customer service experience. Prior work experience in hospital setting is helpful.
  • Have basic computer skills.
  • Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
  • Be able to lift and/or push up to 75 pounds.
  • Be able to stand and walk for long periods of time.
  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Madison District

Additional Locations (if applicable):

Job Title:

Customer Service Technician I

Company:

Agiliti

Location City:

Madison

Location State:

Wisconsin

Other facts

Tech stack
Customer Service,Medical Equipment Management,Driving,Data Entry,Inventory Maintenance,Equipment Inspection,Equipment Testing,Communication,Flexibility,Physical Stamina,Problem Solving,Attention to Detail,Time Management,Teamwork,Safety Awareness

About Agiliti

Agiliti is a company of 5,500+ passionate equipment management experts who believe every interaction has the power to change a life. We’ve built a brand that’s dedicated to optimizing clinical outcomes while relentlessly improving economic outcomes for our customers.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Medical Equipment Manufacturing
Founding Year: 1939

What you'll do

  • The Customer Service Tech is responsible for delivering and managing medical equipment at healthcare locations. This includes loading, securing, and educating customers about the equipment during delivery.

Ready to join Agiliti?

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Frequently Asked Questions

What does a Customer Service Tech do at Agiliti?

As a Customer Service Tech at Agiliti, you will: the Customer Service Tech is responsible for delivering and managing medical equipment at healthcare locations. This includes loading, securing, and educating customers about the equipment during delivery..

Why join Agiliti as a Customer Service Tech?

Agiliti is a leading Medical Equipment Manufacturing company.

Is the Customer Service Tech position at Agiliti remote?

The Customer Service Tech position at Agiliti is based in United States, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Tech position at Agiliti?

You can apply for the Customer Service Tech position at Agiliti directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Agiliti on their website.