About this role
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com.
To strengthen our team in our Cork office, we are looking for a Service Scheduling Coordinator to manage and schedule on-site service activities - including repairs and maintenance - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP).
The role follows a hybrid model, combining remote work with three weekly office day.
The main tasks in this role include:
• Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems.
• Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction.
• Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs.
• Customer management and ongoing customer communication to communicate service status at all times.
• Active collaboration with the service manager, sales and sales management to ensure efficient scheduling.
Qualifications
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
Customer ServiceOther facts
About Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
What you'll do
- The Service Scheduling Coordinator will manage and schedule on-site service activities for Field Service Engineers and Authorized Service Partners. This includes optimizing productivity while ensuring customer satisfaction and managing service calls based on contractual response times.
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