About this role
Job Description
Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition.
Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems.
Is accountable for meeting P&L targets.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
Bachelor’s or Master’s Degree or equivalent.
Broad knowledge of functional area(s) of responsibility.
Minimum of 5 years experience formally or informally leading people, projects and/or programs.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
35% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportOther facts
About Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
What you'll do
- The Service Delivery Director is responsible for managing the financial aspects of Agilent's service business and ensuring customer satisfaction through effective service delivery. This role includes managing employees in service roles to implement and support customer products and systems.
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