Job Description

The Informatics Enterprise Services Project Manager is responsible for driving successful customer-facing project delivery by applying strong project management discipline, enforcing timelines, and ensuring exceptional service outcomes. The ideal candidate understands formal project management principles, adheres to defined project phases, and confidently sets and demands deadlines while partnering cross-functionally to keep projects moving forward.

This role requires a balance of structure, accountability, customer focus, and leadership acumen within a fast-paced Informatics team. As the primary liaison between Agilent and our customers, you will oversee all aspects of the Informatics project execution. Leading everything from initial customer engagement and structured planning to risk management, cross‑functional coordination, and stakeholder alignment. Ensuring disciplined execution, high standards, and consistent project success. 

The responsibilities for this role will include:

Project Leadership

• Own, manage, and drive multiple concurrent, complex enterprise projects to successful completion, setting clear customer expectations, alignment on scope, proactive risk mitigation, and on‑time, on‑budget delivery.

• Establish and maintain high‑quality project governance, including structured kickoff, milestone checkpoints, issue escalation pathways, and closure activities.

​

Project Setup, Revenue Management & Delivery Operations

• Drive project onboarding and setup, including configuring project management tools and project dashboards, and uploading order and project records to the central storage location.

• Monitor and drive milestone achievement, ensuring order completion steps are executed accurately and efficiently.

• Oversee project closeout and invoicing, ensuring all contractual commitments are fulfilled, and revenue is recognized accurately and on time.

• Maintains responsibility for project forecasting and revenue planning, ensuring visibility into project financials, resource consumption, and expected revenue realization.

• Defining and managing project plans, budgets, schedules, and staffing.

 

 Communication Excellence & Purposeful Meeting Leadership

• Deliver clear, concise, and timely updates on expectations, progress, risks, and changes that affect project scope, timelines, or deliverables to customers, internal teams, and leadership.

• Lead structure, agenda-driven recurring meetings with customers and internal teams to ensure clarity, alignment, and meaningful progress.

Cross‑Functional Collaboration

• Partner closely with internal teams across solutions deployment, support, sales, customer success, Field services, and operations to coordinate and uphold cohesive, high‑quality service delivery.

• Champion continuous improvement, challenging inefficiencies, and collaborating to refine methodologies, tools, and processes

Qualifications

• Bachelor’s or master’s degree in focused disciplines: Project Management, Business Administration, Business Management, Business, or related fields.

• 8+ years of experience leading customer projects with a strong understanding of project management principles, methodologies, and lifecycle (planning, execution, monitoring, scheduling, and closure) phases.

• 4+ years of experience managing customer-facing projects with multiple stakeholders (including Sales, Customer Support, Field, and Customer Success) in the life sciences, biotech, or pharmaceutical industries is preferred!

• Proven experience managing or leading compliance or regulatory standards is a plus!

• Experience managing project scope, budgets, change control, and contractual deliverables.

  Exceptional time‑management skills, consistently prioritizing shifting demands while maintaining accuracy, clarity, and delivery momentum.

• Experience serving as the primary customer point of contact, managing expectations, resolving issues, and driving customer satisfaction is required.

  Ability to set expectations, demand accountability, and enforce deadlines in a professional manner.

• Experience in technical project delivery, especially in lab informatics or software implementation, is a plus!

• PMP Certification is required.

• Candidate should be able to travel up to 10% to visit customers as needed.

• Experience with software such as Smartsheet is required.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 2, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 - $182,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support