Job Description

Your Role:

As a Field Service Engineer for Agilent in Spain, you will support pharmaceutical customers across the León area, working in a variety of laboratory environments. You will deliver on site installation, maintenance, application, software, and compliance services, as well as customer training, focused on  Liquid Chromatography (LC) solutions for the Pharma industry.
A strong appetite for continuous learning—covering new LC technologies, software solutions, and pharmaceutical analytical workflows—is essential. In addition to solid technical expertise, this customer facing role requires excellent communication skills, a proactive mindset, and a can do attitude to build trusted relationships with pharmaceutical clients.

Your main responsibilities include:

• Install and optimize hardware/software/network products and configurations as well as implements analytical method workflow solutions at customer sites.
• Diagnose and resolves product and application method performance problems.
• Performs maintenance, compliance verification and hardware & software customer training delivery.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Address customer requests for service and communicate proactively before, during and after service.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May deliver internal technical trainings, seminars and workshops for field engineers.

For this job, you must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites where you will be working.

Qualifications

Qualifications

• A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology or similar.
• Experience with computer/software/server connected equipment.
• You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products/ services.
• Strong soft skills capabilities for this customer facing role is mandatory.
• Full proficient of Spanish and high level of English.
• Driver's license

We offer:

• This full-time, permanent position, based in León (Spain), is available as soon as possible. The role won’t be head-office based, but working remotely combined with the short/medium-distance travel to customer sites within your assigned geography area (a company car will be available to you).

• We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new hw, sw, application methods and workflows in Agilent’s state of the art demo facility.

• Outstanding company culture and career development opportunities in a position within an international organization, offering a dynamic working environment, with exciting challenges.
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance etc. are included in the benefit package.

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Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support