About this role
Job Description
Start your career with purpose – Graduate Customer Support Engineer (GC Instruments)
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.
Learn more at www.agilent.com.
About the Role
As a Graduate Customer Support Engineer, you’ll be part of a team that helps scientists and technicians solve real-world problems using Agilent’s Gas Chromatography (GC) instruments. You’ll receive comprehensive training and mentorship to develop your technical and customer service skills, while working hands-on with cutting-edge technology in laboratories across Sweden.
What You’ll Do
- Install & Maintain GC Instruments: Perform on-site installation, preventive maintenance, upgrades, and repairs.
- Support Customers: Deliver training and guidance to help users get the most out of their GC systems.
- Collaborate Across Teams: Work closely with service managers, sales teams, and product specialists to meet customer needs.
- Stay Organized: Manage service documentation, scheduling, and reporting with accuracy.
- Provide Feedback: Share insights from the field to help improve products and services.
What We’re Looking For
- A recent graduate (Bachelor’s or Master’s) in Chemistry, Chemical Engineering, Life Sciences, or a related field.
- Passion for technology and customer service.
- Strong communication skills and a proactive mindset.
- Willingness to travel across Sweden for on-site support.
- Fluency in English; Swedish is a plus.
Why Join Us?
- Be part of a global leader in analytical instrumentation.
- Get hands-on experience with advanced GC technologies.
- Work in a collaborative, mission-driven environment.
- Enjoy continuous learning and career development opportunities.
Qualifications
- Education: University degree in a life science-related field.
- Languages: Proficiency in Swedish and English.
- Skills: Proficiency in Microsoft Office, strong communication skills, and problem-solving abilities.
- Other: Valid driving license.
Benefits:
- Contract: Permanent.
- Culture: Outstanding company culture.
- Development: Career development opportunities and training.
- Perks: Company car, yearly bonus, private healthcare, stock purchase plan, medical & life insurance.
This role involves remote work with travel to customer sites in Sweden, making it ideal for someone who enjoys a dynamic and varied work environment. Does this position align with your career goals?
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
100% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportOther facts
About Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
What you'll do
- As a Graduate Customer Support Engineer, you will install and maintain GC instruments, provide training and support to customers, and collaborate with various teams to meet customer needs. You will also manage service documentation and provide feedback to improve products and services.
Ready to join Agilent Technologies?
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