Job Description

• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

• Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Responsible for investigating customer internal and external claims resulting in RMA, credits, and debits. Complex research and resolution. Will work closely with internal supervisors for corrective action and internal quality improvement.

• Will adhere to Agilent protocol for proper approvals and documentation.

• Will be responsible for AFO, LAR IDO, and other IDO accounts.

• May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.

• In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

• Resolves problems by applying established policies, procedures and tactics.

• Other duties as assigned

• May require ability to read/write in one or more languages.

• Employee may office in Cedar Creek, Carpinteria, or Little Falls.

• Hybrid schedule work three days in office

Qualifications

• May require some higher education or specialized training/certification, or equivalent combination of education and experience.

• 1+ years of relevant experience for entry to this level.

• Candidate must have strong attention to detail and quality mindset.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least January 29, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $20.77 - $32.45/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service