Supervisor, Clifton Medical Services

Department: Clifton Medical Services

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

Clifton Medical Services (CMS) is part of the Aga Khan University Hospital's Outreach Medical Centres, designed to conveniently provide quality healthcare services to patients 24 hours a day, seven days a week, closer to where they live and work. CMS offers 24/7 Emergency Services for patients of all ages who need emergency medical attention. When patients require admission, they can be directly transferred to in-patient units located at Stadium Road Campus through a well-equipped ambulance accompanied by qualified staff. Our wide range of multi-specialty clinics for men, women, and children of all ages are designed to meet the needs and demands of patients based on their health status and lifestyle. CMS also has state-of-the-art Daycare Chemotherapy and Dialysis units, where patients receive compassionate care, treatment, and services from highly qualified, trained, and experienced doctors, nurses, technicians, and administrative staff. When the doctor requests laboratory tests or clinical imaging (e.g. X-ray, Ultrasound, CT scan, Mammogram & OPG scan), the patient can get it done at CMS. For all prescriptions, patients can pick up their medicines from our pharmacy, also conveniently located at CMS.

CMS offers World Class Quality Services, demonstrated by our gold seal accreditation from the prestigious Joint Commission International. We go to great lengths to ensure our medical care meets these international standards, making patient safety and satisfaction a priority.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• Monitor performance of all Receptionists handling cash in the assigned areas to ensure that it conforms to the revenue collection and cashiering protocol
• Check Daily Revenue Reports in order to have accurate record of all transactions and liaise with PBSD regarding any cash short/excess and corporate patients' queries in accordance with the revenue collection and cash protocols
• Handle and resolve patient queries by taking periodic rounds to ensure smooth functioning of the clinics and proactively keep customers satisfied with the services provided
• Coordinate with support services departments for ensuring efficient continuity of operations
• Ensure that appointments are confirmed and cancelled in a timely fashion for smooth functioning of clinics
• Supervise the pertinent activities for ensuring timely availability of medical record files for all booked and un-booked patients at assigned clinics via bar-coded tallying
• Contribute and supervise in achieving at least 90%25 positive indicator score in patients' satisfaction related aspects by being polite, helpful, efficient with a focus on CARR (Communication, Attitude, Respect & Caring and Responsiveness) behaviors
• Oversee tasks peculiar to areas like to guideing patients for diagnostic tests preparation, coordination with doctors for clinical summaries and mailing of reports among others etc.
• Responsible for achieving of KPI and targets
• Responsible to take rounds of facility ensure proper housekeeping standards are maintained in assigned shifts also monitor staff performance.
• Act as an administrative focal person  on call if and when needed
• Handling patients related and managing direct admission if and when needed

Requirements:

You should have:

• a Bachelors degree, preferably in Business Administration or Management Science
• at least two years of related experience in service industry, preferably in a reputed healthcare organization
• good cash handling skills and ability to perform multiple functions effectively while managing workload
• good communication skills in English and Urdu
• ability to effectively work in teams as well as independently
• good interpersonal skills and ability to effectively deal with patients and their families
• proficiently in the use computer applications and be good at problem solving
• ability to work in shift duties specially in evening & nights

To Apply:

Interested candidates should send their detailed CVs by email to [email protected] and mark the position # "" in the subject line.

Only shortlisted candidates will be contacted.

Comprehensive employment reference checks will be conducted