About this role
Entity
Aga Khan University Hospital
Location
Karachi, Pakistan
Introduction
The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities
You will be responsible to:
provide administrative services that includes registration, HHS management system, email and handling phone calls
coordinate with patient family for request receive and assign patient to staff accordingly
registration confirmation and record medical/surgical items in system
liaison with clinical and support services, as and when required
handle complaints
facilitate patients/relatives/visitors as required
provide daily administrative report to the management.
Requirements
You should have:
a Bachelor’s degree
1-2 years of front desk or customer services experience (preferred)
excellent customer service and communication skills
knowledge and proficiency in basic computer application such as Microsoft Office
ability to multi-task and work effectively in a fast-paced, professional environment
ability to remain tactful, patient and calm in stressful situations
ability to problem-solve using creative and critical thinking skills
willingness to work in shifts.
Comprehensive employment reference checks will be conducted.
Other facts
About Aga Khan University
The Aga Khan University Hospital, Pakistan is a not-for-profit healthcare institute that offers all medical services under one roof. In addition to the quaternary care hospital in Karachi, AKUH has a network of four off-campus hospitals, 19 Medical Centres, 300+ Clinical Laboratories, and 35 Pharmacies in 130+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital offers Zakat, Sadqah, and Welfare support for those patients who are eligible and are in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
What you'll do
- The receptionist will provide administrative services, including managing registrations and handling phone calls. They will also coordinate with patient families and facilitate interactions with patients, relatives, and visitors.
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