AG
Executive, Virtual Banking
full-time•Kuala Lumpur
About this role
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
What you'll do
- Handle inbound telephone interactions for both Conventional and Islamic Bank customers, addressing inquiries and requests through various electronic channels. Ensure high-quality customer experience by providing accurate information and resolving issues efficiently.
About AFFIN Group
Incorporated on 23 October 1975, AFFIN Group proudly commemorates its 50th anniversary in 2025—a milestone reflecting five decades of steadfast dedication to growth, innovation, and financial excellence, aligned with its vision to be the Most Creative and Innovative Financial Company in Malaysia.
Affin Bank Berhad (“AFFIN BANK”) 197501003274 (25046-T) operates as the financial holding entity of Affin Islamic Bank Berhad (“AFFIN ISLAMIC”) 200501027372 (709506-V), Affin Hwang Investment Bank Berhad (“AFFIN HWANG”) 197301000792 (14389-U), Affin Moneybrokers Sdn Bhd (106666-U). Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad are affiliated companies of Affin Bank Berhad.
AFFIN Group provides an array of financial products and services catering to individual, enterprise, commercial, and corporate clients. The focus market segments are categorised under essential business units such as Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. For more information, please visit https://www.affingroup.com.
AFFIN BANK and AFFIN ISLAMIC are members of PIDM.
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Frequently Asked Questions
What does a Executive, Virtual Banking do at AFFIN Group?
As a Executive, Virtual Banking at AFFIN Group, you will: handle inbound telephone interactions for both Conventional and Islamic Bank customers, addressing inquiries and requests through various electronic channels. Ensure high-quality customer experience by providing accurate information and resolving issues efficiently..
Is the Executive, Virtual Banking position at AFFIN Group remote?
The Executive, Virtual Banking position at AFFIN Group is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Executive, Virtual Banking position at AFFIN Group?
You can apply for the Executive, Virtual Banking position at AFFIN Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.