AG
Branch Manager
full-time•Malaysia
About this role
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels.
ACCOUNTABILITIES
Financial
1. Drive and achieve overall Branch Sales Target
a) Deposit
b) Investment
c) Loans – ASBF,SMART MONEY & Education loan
d) Bancassurance & Banca Takaful product
e) Credit Card
f) Business referrals
2. Prevention of Fraud and Losses (internal and external).
3. Effectively control the cost as per budget
Process
1. Ensure that every staff discharge duties in accordance with:-
a) Branch Manual
b) BNM Guidelines and Other Regulatory / Statutory Requirement
c) Internal control process & procedures.
2. Ensure satisfactory audit rating
3. Ensure audit findings are resolved within specified time frame.
4. Monitor submission of reports within the specified time
5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
6. Act as Business Compliance Officer (BUCO) Representative.
7. Act as CLO (Complaint Liaison Officer).
8. Act as Branch OSHA coordinator.
9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.
Customer
1. Ensure efficient customer service level in accordance to SLA
2. Ensure timely reply to customer and CCQ.
3. Ensure to resolve any complaints within SLA
4. Ensure accuracy in service delivery.
People
1. Resource management:-
a) Annual leave
b) Attendance
c) Branch meeting.
2. Provide training / briefing on products and identify training needs
3. Recruitment of staff
4. Staff development and coaching
5. Ensure knowledge and understanding of respective KPIs and JD among all staff
6. Performance and productivity tracking at all levels including performing staff appraisals
Other Responsibilities
1. To manage and undertake ad-hoc assignments
2. Alternate key holder to Vault & Self Service Terminal.
3. To organize or participate CSR activities within the branch community
4. To ensure cleanliness, safety and security of the bank’s premise and SSL area
5. To perform relief duties as and when required or in the absence of ABM.
Learning & Growth
1. To involve and contribute to any special project organise by Head Office
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal
development and growth.
3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
4. To identify any potential staff for succession planning.
What you'll do
- The Branch Manager is responsible for overseeing branch personnel and operations, ensuring efficient daily operations, and driving sales targets. They must also manage compliance with regulatory requirements and maintain high customer service standards.
About AFFIN Group
Incorporated on 23 October 1975, AFFIN Group proudly commemorates its 50th anniversary in 2025—a milestone reflecting five decades of steadfast dedication to growth, innovation, and financial excellence, aligned with its vision to be the Most Creative and Innovative Financial Company in Malaysia.
Affin Bank Berhad (“AFFIN BANK”) 197501003274 (25046-T) operates as the financial holding entity of Affin Islamic Bank Berhad (“AFFIN ISLAMIC”) 200501027372 (709506-V), Affin Hwang Investment Bank Berhad (“AFFIN HWANG”) 197301000792 (14389-U), Affin Moneybrokers Sdn Bhd (106666-U). Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad are affiliated companies of Affin Bank Berhad.
AFFIN Group provides an array of financial products and services catering to individual, enterprise, commercial, and corporate clients. The focus market segments are categorised under essential business units such as Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. For more information, please visit https://www.affingroup.com.
AFFIN BANK and AFFIN ISLAMIC are members of PIDM.
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Frequently Asked Questions
What does a Branch Manager do at AFFIN Group?
As a Branch Manager at AFFIN Group, you will: the Branch Manager is responsible for overseeing branch personnel and operations, ensuring efficient daily operations, and driving sales targets. They must also manage compliance with regulatory requirements and maintain high customer service standards..
Is the Branch Manager position at AFFIN Group remote?
The Branch Manager position at AFFIN Group is based in Malaysia, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Branch Manager position at AFFIN Group?
You can apply for the Branch Manager position at AFFIN Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.