About this role
Lisbon is calling!
We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:
Respond to customers’ inquiries via phone, email, or chat
Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail
Requirements:
Language Requirements: C2 proficiency in Italian and B2 level in English
Experience: Senior or Junior level (Experience in customer support is a plus)
Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy
Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities
Location:
On-site in Lisbon, Portugal
If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!
Apply Now to join our team and start your new career in Lisbon.
Other facts
About AetherCore
AetherCore is an innovative technology and business solutions provider, committed to delivering cutting-edge IT services alongside strategic expertise in marketing and sales. We combine advanced, scalable technology with data-driven strategies to help businesses enhance their digital presence, customer engagement, and operational efficiency.
With a strong focus on Marketing, Sales, Digital Transformation, and Customer Experience, AetherCore drives growth and innovation through tailored solutions. Whether it’s optimizing sales processes, refining digital marketing strategies, or ensuring content integrity, our expertise empowers businesses to navigate the evolving digital landscape with confidence.
At AetherCore, we don’t just provide services—we deliver transformation. Let’s build the future together. 🚀
What you'll do
- The Customer Support Agent will respond to customer inquiries via phone, email, or chat and troubleshoot general and technical issues. They will also document actions taken and escalate complex issues as needed.
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