About this role
We are currently seeking German-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.
Position Overview
As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.
Key Responsibilities
Respond to customer inquiries via phone, following established processes
Accurately log customer queries and feedback in the system
Handle customer complaints according to escalation policies
Ensure all support requests are addressed within agreed service levels
Troubleshoot technical issues using available resources
Provide solutions to common technical questions
Candidate Profile
High school diploma or equivalent
Native or fluent German language skills
Good command of English (minimum C1 level)
Ability to type at least 20 words per minute
Strong problem-solving and troubleshooting skills
Good active listening and communication abilities
Offer and Benefits
Paid travel expenses for relocation to Greece
Two weeks of hotel accommodation provided upon arrival
Assistance with securing long-term housing through a real estate agency (no additional fees)
Renewable 12-month employment contract
Health coverage and private healthcare plan
Competitive salary with performance-related bonuses
Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
Free Greek language lessons
If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.
Other facts
About AetherCore
AetherCore is an innovative technology and business solutions provider, committed to delivering cutting-edge IT services alongside strategic expertise in marketing and sales. We combine advanced, scalable technology with data-driven strategies to help businesses enhance their digital presence, customer engagement, and operational efficiency.
With a strong focus on Marketing, Sales, Digital Transformation, and Customer Experience, AetherCore drives growth and innovation through tailored solutions. Whether it’s optimizing sales processes, refining digital marketing strategies, or ensuring content integrity, our expertise empowers businesses to navigate the evolving digital landscape with confidence.
At AetherCore, we don’t just provide services—we deliver transformation. Let’s build the future together. 🚀
What you'll do
- As a Customer Technical Advisor, you will handle customer inquiries and provide technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.
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