About this role
Job Title: Customer Service Representative
Location: Malta
Industry: Customer Support
We are currently seeking motivated and dynamic individuals to join our Customer Service team in Malta. This is an excellent opportunity to be part of a fast-paced and growing environment, providing high-quality support to our customers and ensuring an exceptional service experience.
Main Duties and Responsibilities:
Receive incoming calls and handle customer inquiries in a professional and efficient manner
Convert customer inquiries into sales and achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders
Communicate relevant customer feedback to Team Leaders for continuous improvement in service quality
Provide effective support for all reservations and track inquiries to ensure customer satisfaction
Assist other teams by handling cross-market calls, ensuring as many calls as possible are converted into sales
Address and resolve customer complaints professionally
Work effectively as part of a team, supporting colleagues, and maintaining a collaborative working environment
Assist in ad-hoc tasks as assigned by the Team Leader
Skills and Qualifications:
Fluency in German (C-level) and English (C-level) is required
Proven customer service and/or sales experience, with strong communication skills, both written and spoken
Ability to work in a fast-paced environment while maintaining high standards of service
Strong team player with the ability to build and maintain positive relationships
Technical proficiency in Microsoft Office programs, such as Word and Excel
Typing skills of 25 words per minute (WPM)
Ability to work under pressure and meet performance targets
Working Schedule and Contract:
Full-time, with a flexible working schedule
Permanent contract
Why Join Us?
Work in an international, dynamic, and supportive environment
Opportunity for career growth and development
Competitive salary and benefits package
If you are passionate about delivering exceptional customer service and thrive in a sales-driven environment, we want to hear from you! Apply now to join our dedicated Customer Service team in Malta.
Other facts
About AetherCore
AetherCore is an innovative technology and business solutions provider, committed to delivering cutting-edge IT services alongside strategic expertise in marketing and sales. We combine advanced, scalable technology with data-driven strategies to help businesses enhance their digital presence, customer engagement, and operational efficiency.
With a strong focus on Marketing, Sales, Digital Transformation, and Customer Experience, AetherCore drives growth and innovation through tailored solutions. Whether it’s optimizing sales processes, refining digital marketing strategies, or ensuring content integrity, our expertise empowers businesses to navigate the evolving digital landscape with confidence.
At AetherCore, we don’t just provide services—we deliver transformation. Let’s build the future together. 🚀
What you'll do
- The Customer Service Representative will handle incoming calls and customer inquiries while converting inquiries into sales. They will also address customer complaints and provide support for reservations to ensure customer satisfaction.
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