About this role
We are hiring Bilingual Customer Support Specialists to join a global travel reservation platform in a fast-paced, customer-focused environment.
In this role, you will support customers with questions related to bookings, payments, and platform usage, delivering efficient and high-quality service via phone and email. As part of the recruitment process and daily activities, English will be used frequently, including spoken and written communication.
🧩 Key Responsibilities
Handle customer inquiries related to reservations, billing, and platform usage
Provide support via voice calls and email
Resolve issues efficiently while ensuring a positive customer experience
Communicate clearly and professionally in Portuguese and English
Follow internal processes and quality standards
✅ Requirements
Advanced English (B2/C1) – spoken and written
Portuguese fluency
Availability to work on-site in Barra Funda
Good communication skills and customer-oriented mindset
Availability to work rotating schedules
Comfortable handling phone-based support in English
⚠️ Part of the online interview will be conducted in English.
💼 Work Schedule
Work model: On-site
Shift options:
08:00 AM – 04:12 PM
11:50 AM – 08:00 PM
Schedule: 5x2 (rotating days off)
🎓 Training
Duration: 3 to 4 weeks
Schedule: Monday to Friday, 09:00 AM – 06:00 PM
💰 Compensation & Benefits
Salary: R$ 2,200.00
Benefits package includes:
Health insurance
Dental plan
Meal allowance (VA/VR)
Transportation allowance (VT)
Career development plan
📅 Start Date
February 3rd (with additional openings in March)
If you are passionate about customer service, enjoy helping people, and are confident using English in your daily work, we’d love to hear from you.
👉 Apply now and take the next step in your customer support career!
Other facts
About AetherCore
AetherCore is an innovative technology and business solutions provider, committed to delivering cutting-edge IT services alongside strategic expertise in marketing and sales. We combine advanced, scalable technology with data-driven strategies to help businesses enhance their digital presence, customer engagement, and operational efficiency.
With a strong focus on Marketing, Sales, Digital Transformation, and Customer Experience, AetherCore drives growth and innovation through tailored solutions. Whether it’s optimizing sales processes, refining digital marketing strategies, or ensuring content integrity, our expertise empowers businesses to navigate the evolving digital landscape with confidence.
At AetherCore, we don’t just provide services—we deliver transformation. Let’s build the future together. 🚀
What you'll do
- The role involves handling customer inquiries related to reservations, billing, and platform usage. Support is provided via voice calls and email, ensuring a positive customer experience.
Ready to join AetherCore?
Take the next step in your career journey