Customer Credit Representative-12
full-time•Indianapolis
About this role
Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
AES Indiana is proud to serve our local community, we are looking for people that shares AES Indiana values to become part of our team, as a Customer Credit Representative you will have the opportunity to handle routine customer account and credit inquiries by telephone in a courteous and efficient manner providing the highest standard in service.
Performs duties intended to assure customer satisfaction and accuracy of customer accounts. Mainly assisting our customers to have a clear understanding of their accounts, by explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, as well as assisting customers during weather events.
Perform other duties which may be requested by authorized personnel.
✓High school diploma or equivalent with one (1) year of experience in a similar position required.
✓Basic computer skills and knowledge of other general office equipment are required.
✓Excellent communication skills (verbal & written).
✓Problem solving skills.
✓Willingness to learn new skills and ability to adjust to changes quickly.
✓Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
✓Must work extended business hours, selected holidays and overtime as required.
✓Must successfully complete the AES Indiana Customer Service Training program.
✓Additional consideration will be given to any experience or training contributing to the applicant's ability to perform the job.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.What you'll do
- As a Customer Credit Representative, you will handle routine customer account and credit inquiries by telephone, ensuring high standards of service. You will assist customers with billing inquiries, payment arrangements, and provide support during weather events.
About AES
The world no longer thinks of energy as a matter of supply and demand. Now it’s a space for innovation and partnership. With this transformation comes a responsibility to work with a smarter approach, new thinking informed by past experiences, and with stronger collaboration between regulators and innovators, old systems and new technologies.
At AES, we partner with our organizations from industries of every kind, across all markets and at every stage of development, and we’ve been doing it for decades.
We know that every organization is at a unique place in their energy journey. A one-size fits all approach using outdated technology isn’t going to cut it. When you work with AES, you can expect to work in partnership with us to create innovative, customized energy solutions that deliver the most value to you and your energy goals while empowering the growth of your business.
Want to join us?
We’re looking for people to join us on that journey and care more about who you are than what’s on your resumé. Coming from all walks of life, our people share a passion for improving lives by improving the energy sector through innovation, collaboration and action. At AES, we invest in your development and empower you to continuously improve because we know when you’re at your best, that’s when we’ll make the greatest impact. We are AES. Come join us, and let’s accelerate the future of energy, together.
Join our team of innovators at: www.aes.com/careers
Ready to join AES?
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Frequently Asked Questions
What does a Customer Credit Representative-12 do at AES?
As a Customer Credit Representative-12 at AES, you will: as a Customer Credit Representative, you will handle routine customer account and credit inquiries by telephone, ensuring high standards of service. You will assist customers with billing inquiries, payment arrangements, and provide support during weather events..
Is the Customer Credit Representative-12 position at AES remote?
The Customer Credit Representative-12 position at AES is based in Indianapolis, Indiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Credit Representative-12 position at AES?
You can apply for the Customer Credit Representative-12 position at AESdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.