A
Customer Service Specialist
full-time•Amsterdam
About this role
<p><strong>Job Description:</strong></p>
<p>American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam.</p>
<p>Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.</p>
<h2 id="tasks">Tasks</h2>
<p><strong>Objectives of this role:</strong></p>
<ul>
<li>Drive a seamless customer experience that creates positive sentiment for our brands.</li>
<li>Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.</li>
<li>Maintain accurate records of customer interactions and steps taken to resolve issues.</li>
</ul>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally.</li>
<li>Resolve customer issues efficiently, maintaining high standards of service.</li>
<li>Manage orders, returns, and customer requests using Shopify and Gorgias.</li>
<li>Proactively take steps to enhance the customer experience.</li>
<li>Share relevant customer feedback to help us improve our offerings.</li>
<li>Evaluate our customer support processes, devise improvements, measure results, and iterate.</li>
<li>Maintain accurate records and assist with reporting as needed.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>Requirements:</strong></p>
<ul>
<li>1–3 years of experience in customer-facing role, preferably in retail or fashion.</li>
<li>Experience with Shopify and Gorgias.</li>
<li>Strong written and verbal communication and problem-solving skills.</li>
<li>Ability to handle high volumes of customer inquiries with professionalism.</li>
<li>Friendly and empathetic demeanor.</li>
<li>Ability to respond to customer questions using social media.</li>
<li>Ability to collaborate across departments and teams.</li>
<li>Ability to communicate in more than one language - Fluent in English; additional languages such as Dutch, German, or French are a plus.</li>
</ul>
What you'll do
- The Customer Service Specialist will manage customer inquiries and resolve issues to ensure a seamless experience for European customers. This role involves maintaining accurate records and sharing customer feedback to improve offerings.
About AEO
American Eagle Outfitters (AEO) is a portfolio of unique, loved and enduring brands: American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed. We provide a welcoming and engaging customer and associate experience, and we embrace all. Merchandise assortments consist of high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products for women and men. We are a true omni-channel retailer with a global reach.
Our brands are connected under the core tenet of REAL, which is optimistic, empowering and celebrates individual self-expression. That power and authenticity drives us to create a positive impact across every facet of our business, brands, and products.
We are a company led by purpose. Over ten years ago, we introduced AEO Better World – an initiative grounded in social responsibility and giving back to our communities. Across our brands, we support a number of important causes that are meaningful to our customers and associates. We operate with integrity and a strong set of values, which is ingrained across our business and in how we treat our associates, business partners and customers.
At AEO, we believe that our associates are our most valuable asset and we want them to feel motivated and have the freedom to be themselves at work. We strive to be an employer of choice – a place where people are excited to come to work because they believe in what we do, enjoy working with each other and have fun doing it. If you think AEO sounds like a fun place to work and grow your career, you’re right!
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Frequently Asked Questions
What does a Customer Service Specialist do at AEO?
As a Customer Service Specialist at AEO, you will: the Customer Service Specialist will manage customer inquiries and resolve issues to ensure a seamless experience for European customers. This role involves maintaining accurate records and sharing customer feedback to improve offerings..
Is the Customer Service Specialist position at AEO remote?
The Customer Service Specialist position at AEO is based in Amsterdam, North Holland, Netherlands. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Specialist position at AEO?
You can apply for the Customer Service Specialist position at AEOdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.