Customer Service Representative I
OTHER•Chicago
About this role
Job DetailsJob Location: Chicago, IL 60641Salary Range: $17.00 - $17.00 HourlyThe Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers.
Job Duties
Answer phones in a friendly, professional, customer-centric manner.
Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
Point of primary contact for all customer service-related issues.
QualificationsJob Requirements
Empathy, passion, and enthusiasm for helping those in need.
Strong attention to detail and ability to multitask across multiple web-based order entry platforms
Strong written and verbal communication skills
Ability to compose clear, concise messages via email and instant message.
Ability to speak clearly and articulately when working with internal and external customers on the phone.
Strong computer/systems skills (Microsoft Office Suite, etc.)
Access to home office set up
Shift Information
Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, February 23, 2026, through Friday, March 3, 2026.
Candidates must be available to work the following shift after training is complete
12:30 pm – 9:00 pm (CST)
Monday through Friday
Benefits
AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing.
All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements.
Key Words
Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical
What you'll do
- The Customer Service Representative I is responsible for being the first point of contact for all internal and external customers. Duties include answering phones, scheduling deliveries, and acting as a liaison for customer service-related issues.
About AdvaCare Systems
For over twenty-five years, AdvaCare Systems has worked with hospice organizations, nursing homes, rehabilitation centers, assisted living facilities, and hospitals to provide quality products and service. Our commitment to proving end-of-life quality drives us, and we are proud to call like-minded individuals our employees. If patient care is your passion, or if you are looking for a career that makes a difference, consider AdvaCare Systems.
Ready to join AdvaCare Systems?
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Frequently Asked Questions
What does a Customer Service Representative I do at AdvaCare Systems?
As a Customer Service Representative I at AdvaCare Systems, you will: the Customer Service Representative I is responsible for being the first point of contact for all internal and external customers. Duties include answering phones, scheduling deliveries, and acting as a liaison for customer service-related issues..
Is the Customer Service Representative I position at AdvaCare Systems remote?
The Customer Service Representative I position at AdvaCare Systems is based in Chicago, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative I position at AdvaCare Systems?
You can apply for the Customer Service Representative I position at AdvaCare Systemsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.