About this role
Summary of Responsibilities:
Join a Great Place to Work! We’re looking for a Team Leader – Technology Operations to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, monitoring, and supporting all technology services at ATC. If you’re passionate about technology, customer service, and leadership, this role offers an exciting opportunity to make an impact.Essential Responsibilities:
What You’ll Do
As Team Leader, you will:
- Ensure effective delivery and management of IT/OT services.
- Oversee Service Desk and Technology Operations teams, defining strategy in collaboration with other leaders.
- Act as business owner for enterprise CMDB and ITSM, ITAM and ITOM platform.
- Plan, assign, and monitor work to meet deadlines and service levels.
- Track work status and provide regular updates and metrics to management.
- Communicate proactively with stakeholders and manage expectations.
- Review and approve production change requests per ATC change management processes.
- Conduct weekly team meetings and coach, mentor, and manage performance of direct reports.
- Maintain on-call status and participate in departmental on-call rotation.
- Stay current on industry developments and identify opportunities to apply technology to business activities.
What you’ll need
- Education: Bachelor’s degree in Computer Science, MIS, or related field preferred (or equivalent experience).
- Experience:
- 7+ years of progressive Service Desk, IT Operations or Network Operation Center responsibilities.
- Direct experience supervising employees.
- Strong understanding of IT/OT infrastructure and user technologies.
- Familiarity with ITIL, COBIT, and project management methodologies (certifications preferred).
- Exceptional collaboration, communication, and time management skills.
Why Join Us?
At ATC, you’ll work in a dynamic environment where technology and teamwork drive success. We value innovation, accountability, and customer focus and we want you to bring your positive energy to our team.
The targeted base pay for this position is $128,400 to $149,800 annually. Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more.
The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner.
Number of Openings Available:
1Posting Date:
2025-12-04Time Type:
Full timeEqual Opportunity Employer:
Applicants have rights under employment laws.
ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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Other facts
About Actuator Technology Company - ATC
Your Subsea, Upstream and Topsides compact valve actuation partner to provide essential design support to minimize space, weight and cost at new and existing facilities.
Our Company:
Actuator Technology Company (ATC) confirms a field proven track record since the beginning of the century.
With office in The Netherlands (main office), U.S.A., North of Spain, Malaysia we offer a worldwide support.
We design and manufacture a full range of compact actuators to operate quarter turn valves from subsea deep to onshore.
Why ATC:
ATC supports contractors and operators in offshore industry to optimize space, weight and finally costs on their facilities, while contribution to a reduction of life cycle costs by means of reliable compact valve actuator systems.
Our added value is based on 3 pillars;
- Reliability & minimal maintenance and spare parts
- Flexible and supportive from FEED till final installation
- Space, weight and cost reductions
Client satisfaction is of a paramount importance and feedback on our performance is considered a mandatory input to further improve the ATC organization.
Reliability & minimal maintenance and spare parts:
The ATC actuator design is based on minimal parts and nor the coupling is exposed to environmental air. Prior to delivery all ATC actuators are cycle, pressure and leakage tested.
Our compact actuators do not require regular maintenance; however, being part of an actuated valve system, periodic testing is recommended to validate the overall reliably.
Space, weight and cost reductions:
Our involvement in the early design stage of a project (FEED / EPC), has proven to contribute to design optimizations which finally reduces the overall weight and thus costs of the facilities. This could allow contractors bidding a project to improve and to execute a project at lower costs.
What you'll do
- As Team Leader, you will oversee the Service Desk and Technology Operations teams, ensuring effective delivery and management of IT/OT services. You will also track work status, communicate with stakeholders, and manage team performance.
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