Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina
part-time•San Francisco•$0k - $0k
About this role
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action seeks a part-time Overnight Resident Relations Specialist to join our on-site team at our luxury high rise community, Lumina, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through.
As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.
Schedule: 10:30 PM- 7:00 AM; Monday, Tuesday, Thursday, & Friday
Compensation: $22.00-$24.00 Per Hour
\n- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent.
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
- Action Property Management is committed to attracting and retaining the best talent in the industry.
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor - Check out our reviews here
Team Member Perks:
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
#LI-ML1
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
What you'll do
- The Overnight Resident Relations Specialist will deliver exceptional customer service and ensure resident satisfaction while maintaining the front desk area and monitoring lobby activity. This role involves assisting residents and guests, resolving inquiries, and providing concierge services.
About Action Property Management
Our mission is to help you love where you live!
Action Property Management is the largest privately-owned homeowner association management company based in California. Our size enables us to match or exceed all of the resources of the biggest, national companies; and yet retain the agility and flexibility of a private, local company--allowing us to leverage those resources in customized ways for the benefit of our clients.
The Action difference is built on the belief that we provide a service that actually matters. When you hire Action, you are entrusting us to care for the quality of life where you live. We understand that the biggest moments in life often happen at home. Our goal is to shape our services to the unique needs of your community so you can live these moments in the best possible way.
Ready to join Action Property Management?
Take the next step in your career journey
Frequently Asked Questions
What does Action Property Management pay for a Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina?
Action Property Management offers a competitive compensation package for the Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina do at Action Property Management?
As a Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina at Action Property Management, you will: the Overnight Resident Relations Specialist will deliver exceptional customer service and ensure resident satisfaction while maintaining the front desk area and monitoring lobby activity. This role involves assisting residents and guests, resolving inquiries, and providing concierge services..
Is the Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina position at Action Property Management remote?
The Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina position at Action Property Management is based in San Francisco, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina position at Action Property Management?
You can apply for the Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina position at Action Property Managementdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.