Training Manager and Content Creator
full-time•United States
About this role
Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you! Join us in making the world a safer place, one innovation at a time.Position: Training Manager and Content Creator
A Bit About Us:
Since 2012, we’ve focused on advancing security initiatives to deliver tailored, robust, and future-proof solutions to tens of thousands around the globe. Working across banking, education, healthcare, pharmaceutical, retail, and more, we give our customers peace of mind that their data, offices, and employees will stay safe.
Role Summary:
The Training Manager & Content Creator will be responsible for driving the internal and external customer experience training strategy, ensuring alignment with business objectives such as pricing concepts and revenue forecast reporting. This role designs and delivers engaging learning experiences for employees, partners, and end users, while managing the tools and processes that support scalable enablement. Acting as a key liaison across Product, Sales, Support, and Operations, this position ensures training content is accurate, accessible, and impactful.
What You’ll Do:
In addition to the above, you’ll focus on the following:
What You’ll Get From Us:
We strive to do more than just match your ambitions. Whatever role you’re looking for, you’ll have access to a range of exciting opportunities when you join acre:
Position: Training Manager and Content Creator
Location: Remote
A Bit About Us:
Acre security is a global leader in the delivery of resilient digital and physical security solutions for every business. Acre security offers a broad array of solutions including access control, visitor management, intrusion, workplace, transmission, and connectivity solutions – all hosted in a way that suits you.
Since 2012, we’ve focused on advancing security initiatives to deliver tailored, robust, and future-proof solutions to tens of thousands around the globe. Working across banking, education, healthcare, pharmaceutical, retail, and more, we give our customers peace of mind that their data, offices, and employees will stay safe.Role Summary:
The Training Manager & Content Creator will be responsible for driving the internal and external customer experience training strategy, ensuring alignment with business objectives such as pricing concepts and revenue forecast reporting. This role designs and delivers engaging learning experiences for employees, partners, and end users, while managing the tools and processes that support scalable enablement. Acting as a key liaison across Product, Sales, Support, and Operations, this position ensures training content is accurate, accessible, and impactful.
What You’ll Do:
In addition to the above, you’ll focus on the following:
- Develop and execute training strategy aligned with organizational goals, including pricing concepts and revenue forecasting.
- Collaborate cross-functionally to assess training requirements and close knowledge gaps.
- Design and deliver engaging content for in-person and virtual classes targeting internal teams, end users, and system integrators.
- Coordinate regional training events, including venue reservations and logistics.
- Produce high-quality multimedia content and clear documentation across multiple product lines.
- Review and approve customer-facing knowledge base content for accuracy, intuitive navigation, and style consistency.
- Administer and optimize the LMS (Docebo), including catalogs, learning paths, reporting, and automation.
- Collect learner feedback and performance data to continuously improve content and delivery methods.
- Travel up to 50% to customer sites, partner facilities, and internal offices for onsite training as needed.
- Curriculum development and instructional design.
- Strong presentation and facilitation skills for live and virtual training.
- Training evaluation and impact measurement (e.g., Kirkpatrick model).
- Content creation (multimedia, documentation, eLearning modules).
- Customer service soft skills and professionalism.
- Experience authoring user documentation and how-to guides.
- Experience with Adobe Creative Cloud or equivalent tools for training content.
- Ability to design structured programs and materials for diverse learners (ADDIE or equivalent).
- Experience administering or creating content for Docebo LMS or similar platforms.
- Excellent time management and multitasking skills.
What You’ll Get From Us:
We strive to do more than just match your ambitions. Whatever role you’re looking for, you’ll have access to a range of exciting opportunities when you join acre:
- Break the mold--Contribute to ground-breaking solutions that redefine our industry. Join a team of disruptors that push boundaries and challenge the status quo.
- Collaborate with the best--Work alongside a diverse and talented group of industry experts, engineers, and visionaries. Together, we’ll inspire you to new heights.
- Make an impact--Help us create a safer world for everyone. Contribute to pioneering security initiatives and technologies that make a real difference to the people we serve.
- Grow and evolve--Access a range of learning opportunities. From training programs and mentorship initiatives to industry conferences, you’ll have everything you need to advance your career.
- Join a supportive community--Thrive in a supportive and inclusive culture that encourages collaboration, champions initiative, embraces new perspectives, and gives everyone a voice.
- Get recognized for your work--We offer competitive compensation packages, performance-based incentives, and a range of benefits that reward you for your dedication.
What you'll do
- The Training Manager & Content Creator will drive the training strategy for internal and external customers, ensuring alignment with business objectives. This role involves designing and delivering engaging learning experiences while managing the tools and processes for scalable enablement.
About acre security
Acre brands, united! DNA Fusion (Open Options) is now acre security! Reshaping security, together. Find out more here: https://acresecurity.com/
To continue receiving the most up to date news and information follow the Acre security company page here: https://www.linkedin.com/company/18532103/admin/
Part of the ACRE family, Open Options is a leading provider of innovative access control solutions with a commitment to customer service and open platform products.
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Frequently Asked Questions
What does a Training Manager and Content Creator do at acre security?
As a Training Manager and Content Creator at acre security, you will: the Training Manager & Content Creator will drive the training strategy for internal and external customers, ensuring alignment with business objectives. This role involves designing and delivering engaging learning experiences while managing the tools and processes for scalable enablement..
Is the Training Manager and Content Creator position at acre security remote?
The Training Manager and Content Creator position at acre security is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Training Manager and Content Creator position at acre security?
You can apply for the Training Manager and Content Creator position at acre securitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.