Technical Support Engineer
full-time
About this role
Position: Technical Support Engineer
Location: Optional locations in our major hubs -- Dublin (IE), Stockholm (SE), Karlsruhe (GER) or Paris (FR).
Languages: Excellent communication skills in English and German – any additional language (Italian, Swedish, French, Spanish) will be a plus.
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We are looking for an amazing Technical Support Engineer to join our dynamic, globally acting GTS Support team. In this role, you will:
What You’ll Do
In addition to the above, your key responsibilities will include:
What You'll Bring
To succeed in this role, you'll need:
What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Optional locations in our major hubs -- Dublin (IE), Stockholm (SE), Karlsruhe (GER) or Paris (FR).
Languages: Excellent communication skills in English and German – any additional language (Italian, Swedish, French, Spanish) will be a plus.
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We are looking for an amazing Technical Support Engineer to join our dynamic, globally acting GTS Support team. In this role, you will:
- Supports hardware and software installations for our security products, with an expanding acre cloud portfolio for Access and Intrusion solutions.
- Manage technical support using helpdesk software.
- Provide solution concepts and helpful guidance for resolution, analysis for complex troubleshooting when needed.
- Perform technical expert training for our customers and contribute to our growing professional service offerings, including customized installation as well as API programming support
What You’ll Do
In addition to the above, your key responsibilities will include:
- Contribute to in-depth troubleshooting of software and hardware issues, including analyzing log files to ensure high product performance and reliability.
- Collaborate with your Manager and the relevant software and hardware stakeholders to resolve raised issues.
- Work closely with cross-functional teams to investigate and resolve issues within cloud infrastructures to deliver high-quality solutions
- Maintain and contribute to GTS online knowledge base articles.
- Document and report identified product issues ensuring consistent descriptions.
What You'll Bring
To succeed in this role, you'll need:
- A bachelor’s degree in technical sciences, with additional qualifications in IT (Cloud/Networks) preferred or comparable knowledge by experience
- Strong understanding and hands-on experience with database structures
- Programming experience would be a plus: cloud platforms like AWS/Azure, CRM/ERP systems. C#, Python, SQL, Flutter, and MongoDB.
- Proven ability to set up and deliver high-level technical training
- Experience in creating, updating, and maintaining technical documentation
- Solid background in project management
- Analysis competency in combination with a pragmatic realisation mindset
What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:
- Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
- Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
- Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
- Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
- Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What you'll do
- The Technical Support Engineer will support hardware and software installations for security products and manage technical support using helpdesk software. They will also provide solutions and guidance for complex troubleshooting and perform technical training for customers.
About acre security
Acre brands, united! DNA Fusion (Open Options) is now acre security! Reshaping security, together. Find out more here: https://acresecurity.com/
To continue receiving the most up to date news and information follow the Acre security company page here: https://www.linkedin.com/company/18532103/admin/
Part of the ACRE family, Open Options is a leading provider of innovative access control solutions with a commitment to customer service and open platform products.
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Frequently Asked Questions
What does a Technical Support Engineer do at acre security?
As a Technical Support Engineer at acre security, you will: the Technical Support Engineer will support hardware and software installations for security products and manage technical support using helpdesk software. They will also provide solutions and guidance for complex troubleshooting and perform technical training for customers..
How do I apply for the Technical Support Engineer position at acre security?
You can apply for the Technical Support Engineer position at acre securitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.