Customer Delivery Project Manager
full-time•United States
About this role
Position: Customer Delivery Project Manager
Location: US / Remote
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We’re looking for a talented Customer Delivery Project Manager to join our Professional Services team. In this role, you will:
What You’ll Do
In addition to the above, your key responsibilities will include:
What You'll Bring
To succeed in this role, you'll need:
What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Location: US / Remote
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We’re looking for a talented Customer Delivery Project Manager to join our Professional Services team. In this role, you will:
- Lead Customer Delivery Projects – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
- Drive Customer Satisfaction – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
- Enable Scalable Growth – Establish consistent delivery practices that reduce risk, improve predictability, and support business growth.
What You’ll Do
In addition to the above, your key responsibilities will include:
- Manage end-end delivery – Plan, coordinate, and execute customer projects including configuration, testing, training, and system handover.
- Develop Project Plans – Define scope, milestones, timelines, and resource requirements while managing dependencies and risks.
- Coordinate with cross-functional teams – Align software, technical, sales, and presales teams to ensure smooth and timely delivery.
- Manage change and risk – Proactively handle scope changes, delivery risks, and issue resolution throughout the project lifecycle.
- Maintain Documentation – Prepare and manage project documentation, implementation plans, and customer handover materials.
What You'll Bring
To succeed in this role, you'll need:
- Project delivery experience– Prior experience in project coordination, project management, or customer delivery roles within technology-driven environments.
- Technical aptitude – Exposure to SaaS products and/or technology-led solutions, with strong technical aptitude and interest in understanding product and service offerings.
- Customer-focused mindset– Experience supporting or managing customer relationships throughout the project lifecycle.
- Strong communication skills – Strong interpersonal, written, and verbal communication skills for engaging customers and cross-functional teams.
- Collaborative approach – A team-oriented mindset with a willingness to learn and contribute across disciplines.
- Education & certifications – Degree in Business, computer science , or related field (or equivalent experience); formal project management certification (PMP, PRINCE2, or similar) desirable.
What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:
- Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
- Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
- Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
- Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
- Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
What you'll do
- The role involves owning the end-to-end delivery of identity and access management solutions, encompassing planning, configuration, testing, training, and system handover to ensure customer success. Key duties include developing detailed project plans, managing scope and risks, and coordinating efforts across software, technical, sales, and presales teams for timely delivery.
About acre security
Acre brands, united! DNA Fusion (Open Options) is now acre security! Reshaping security, together. Find out more here: https://acresecurity.com/
To continue receiving the most up to date news and information follow the Acre security company page here: https://www.linkedin.com/company/18532103/admin/
Part of the ACRE family, Open Options is a leading provider of innovative access control solutions with a commitment to customer service and open platform products.
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Frequently Asked Questions
What does a Customer Delivery Project Manager do at acre security?
As a Customer Delivery Project Manager at acre security, you will: the role involves owning the end-to-end delivery of identity and access management solutions, encompassing planning, configuration, testing, training, and system handover to ensure customer success. Key duties include developing detailed project plans, managing scope and risks, and coordinating efforts across software, technical, sales, and presales teams for timely delivery..
Is the Customer Delivery Project Manager position at acre security remote?
The Customer Delivery Project Manager position at acre security is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Delivery Project Manager position at acre security?
You can apply for the Customer Delivery Project Manager position at acre securitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.