A
Telecommunications Agent (Telephone Operator)
full-time•Ras Al Khaimah
About this role
Company Description
Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.
WHAT WE OFFER
We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Job Description
Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
Provide accurate information about resort facilities, services, events, dining options, and operating hours
Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
Take and relay wake-up call requests, ensuring they are executed accurately and on time
Manage emergency calls calmly and follow established safety and security procedures
Maintain guest confidentiality and handle sensitive information with discretion
Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
Coordinate with front office and guest services to support VIPs, special requests, and personalized services
Operate the hotel’s PBX/telephone system and ensure correct call routing
Handle international calls and assist guests with language or communication needs when required
Maintain a courteous, calm, and polished telephone etiquette at all times
Support other departments during peak hours or special events as needed
Qualifications
Excellent verbal communication and listening skills
Pleasant voice and professional telephone manner
Strong knowledge of resort services and layout
Ability to multitask and remain calm under pressure
Customer-focused mindset aligned with luxury hospitality standards
Minimum 1 year experience in a similar role within 5 star luxury property
Fluent on English languaage any additional language (Russian) is an asset.
What you'll do
- The Telecommunications Agent is responsible for answering all incoming and internal calls, providing accurate information about resort facilities and services, and handling guest requests efficiently. They must maintain guest confidentiality and manage emergency calls while ensuring a high standard of service.
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Ready to join AccorHotel?
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Frequently Asked Questions
What does a Telecommunications Agent (Telephone Operator) do at AccorHotel?
As a Telecommunications Agent (Telephone Operator) at AccorHotel, you will: the Telecommunications Agent is responsible for answering all incoming and internal calls, providing accurate information about resort facilities and services, and handling guest requests efficiently. They must maintain guest confidentiality and manage emergency calls while ensuring a high standard of service..
Is the Telecommunications Agent (Telephone Operator) position at AccorHotel remote?
The Telecommunications Agent (Telephone Operator) position at AccorHotel is based in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates. Contact the company through Clera for specific work arrangement details.
How do I apply for the Telecommunications Agent (Telephone Operator) position at AccorHotel?
You can apply for the Telecommunications Agent (Telephone Operator) position at AccorHoteldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.