About this role
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.
Job Description
Key Responsibilities
Public Area Cleanliness & Presentation:
Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-accessible spaces.
Ensure floors, surfaces, furnishings, fixtures, and decorative elements are immaculate and well-presented at all times.
Monitor public areas continuously and address cleanliness or presentation issues proactively.
Ensure amenities in public restrooms are fully stocked, fresh, and impeccably arranged.
Guest Interaction & Service Support:
Greet guests politely and professionally, offering assistance when appropriate while maintaining a discreet presence.
Respond promptly and courteously to guest requests related to cleanliness or minor assistance.
Coordinate with Housekeeping Supervisors to address urgent cleaning needs or special setups.
Standards, Safety & Compliance:
Uphold Raffles grooming, hygiene, and workplace conduct standards at all times.
Follow approved cleaning procedures, chemical usage guidelines, and equipment handling protocols.
Ensure compliance with health, safety, and environmental standards.
Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
Operational Support:
Assist with special cleaning projects, deep cleaning, and event-related setups as assigned.
Support Housekeeping and other departments during peak periods or special occasions.
Handle lost and found items in accordance with hotel procedures.
Qualifications
Qualifications & Experience:
Previous experience in Housekeeping or Public Area cleaning within a luxury or five-star hotel environment is preferred but not mandatory.
Basic training in cleaning techniques and equipment usage is an advantage.
Skills & Competencies:
Strong attention to detail and commitment to high standards of cleanliness.
Ability to work independently and efficiently with minimal supervision.
Basic communication skills and polite guest interaction.
Time management and organizational skills.
Physical stamina to perform cleaning tasks throughout the shift.
Personal Attributes:
Neat, well-groomed, and professional appearance.
Discreet, respectful, and service-oriented attitude.
Pride in maintaining a luxury environment.
Flexible to work shifts, including weekends and holidays.
Dependable, trustworthy, and team-oriented.
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Other facts
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
What you'll do
- The Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel, ensuring they are immaculate and well-presented. They will also interact with guests, respond to requests, and uphold hygiene and safety standards.
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