About this role
Company Description
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You:
- Competitive salary and flexible benefit plans
- Opportunity for commissions
- Employee rates at Luxe Accor properties in North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives
Job Description
What You Will Be Doing:
- Create a welcoming environment for all guests of fl.2
- Knowledge of beverages, menu items, garnishes, contents and preparation methods
- Follow all safety and sanitation policies when handling food and beverage
- Follow outlet policies, procedures and service standards including cash handling and responsible service of alcohol
- Service all tables assigned in a timely manner, answering guest questions and following dietary restrictions
- Handle guest recoveries or any concerns raised by guests
- Set up and tear down of service stations
- Complete side work and closing/opening duties
- Assist guests with inquiries
- Review daily reports, arrival’s, VIP’s and groups in house
- Consistently offer professional, friendly and engaging service
- Other duties as assigned
Qualifications
Your Skills and Qualifications Include:
- Demonstrable previous experience as a server in a fast paced, upscale restaurant is required
- Ability to work evenings and weekends required
- Operational knowledge and proficiency in Point of Sale System advantageous
- Excellent communication and interpersonal skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment, while working cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 25lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Ability to stand and be mobile for up to 8 hours
- Ability to move quickly and efficiently
Additional Information
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Other facts
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
What you'll do
- The primary responsibility is to create a welcoming environment for all guests while demonstrating comprehensive knowledge of beverages, menu items, and preparation methods. This includes adhering strictly to all safety, sanitation, and outlet service standards, including cash handling and responsible alcohol service.
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