About this role
Company Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Description
We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet guests warmly and seat them according to the restaurant’s floor plan.
- Ensure guest satisfaction by anticipating needs and responding promptly.
- Address guest concerns and complaints, ensuring satisfaction.
- Conduct regular table visits to monitor guest satisfaction.
- Handle reservations and cancellations, following department standards.
- Communicate any changes to reservations or cancellations to management.
- Pre-assign tables and ensure special requests are addressed.
- Maintain a clean and organized hostess stand and dining area.
- Ensure tables are properly set and ready for service.
- Monitor the cleanliness and working condition of equipment and supplies.
- Assist staff as needed to ensure smooth restaurant operations.
- Collaborate with restaurant staff to provide optimum service.
- Promote a cooperative and productive working climate.
- Be flexible and rotate within different F&B outlets as required.
- Assist with cashiering procedures and balance transactions.
- Participate in training and other duties as assigned by management.
- Strong communication and customer service skills.
- Ability to handle high-volume periods and anticipate guest needs.
- Detail-oriented with a focus on cleanliness and organization.
- Previous experience in a restaurant or hospitality setting is a plus.
Qualifications
- Excellent communication and interpersonal skills
- Strong multitasking ability and attention to detail
- Professional appearance and positive attitude
- Basic computer skills and familiarity with reservation systems
- Knowledge of restaurant operations and service standards
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Food safety certification is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Fluency in English; additional language skills are a plus
Other facts
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
What you'll do
- The Hostess is responsible for greeting guests, seating them according to the restaurant’s floor plan, and ensuring a positive dining experience. They will also handle reservations, address guest concerns, and maintain a clean and organized dining area.
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