About this role
Company Description
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.
Job Description
Guest Service Associate (Seasonal)
This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.
- Greet all guests with a friendly and professional attitude.
- Assist with ticketing, wristband distribution, and season pass processing.
- Provide information about attractions, park policies, events, and amenities.
- Handle guest inquiries, complaints, and feedback efficiently and professionally.
- Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
- Monitor entrance/exit areas to ensure safety and flow of guest traffic.
- Support other departments as needed.
- Maintain cleanliness and organization in guest service areas.
- Enforce park rules and safety procedures courteously.
- Assist in emergency procedures when necessary.
Qualifications
- Previous customer service or hospitality experience preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, outdoor environment.
- Willingness to work flexible hours, including weekends and holidays.
- Basic math and computer skills (for POS systems).
- Positive attitude, reliability, and teamwork mindset.
Other facts
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
What you'll do
- The Guest Service Associate is the first point of contact for guests, assisting with entry and providing information about the park. They also handle guest inquiries and ensure a safe and welcoming environment.
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