About this role
Company Description
Mercure Serpong Alam Sutera
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.
Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.
Job Description
Clean and maintain all public areas of the hotel, including lobby, corridors, elevators, restrooms, restaurants, offices, and back-of-house areas.
Ensure cleanliness, tidiness, and hygiene standards are consistently met.
Clean floors, carpets, glass, furniture, and fixtures in public areas.
Empty trash bins and dispose of waste properly.
Replenish supplies in public restrooms (toilet paper, soap, hand towels, etc.).
Report any maintenance issues, safety hazards, or damages to the supervisor.
Handle guest requests politely and professionally when encountered in public areas.
Follow hotel SOPs, safety, and hygiene regulations at all times.
Support housekeeping operations during peak periods or special events.
Qualifications
Minimum education: High School or equivalent.
Previous experience as a Public Area Attendant or Housekeeping is an advantage.
Willing to work shifts, weekends, and public holidays.
Physically fit and able to perform cleaning duties for long hours.
Detail-oriented, responsible, and well-groomed.
Able to work independently and as part of a team.
Good attitude and basic communication skills.
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.
Other facts
About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
What you'll do
- The Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel, ensuring cleanliness and hygiene standards are met. They will also handle guest requests and report any maintenance issues to the supervisor.
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