Location: Middletown, NY

Pay Rate: $28.84 per hour

Hours: Monday-Friday, Hybrid.

OVERVIEW OF PRIMARY RESPONSIBILITES:

The Quality Assurance Operations & Compliance Specialist completes fiscally focused QA/QC, Quality Improvement, Regulatory, and Compliance activities that support all corporate operations including incident reviews, investigations, audits, surveys, process improvement activities, training and risk management.   They will evaluate and assist teams to maintain compliance with all local, state and federal rules and regulations including but not limited to those mandated by NY State, OMH, CMS, DOH, OPWDD, OASAS, NY State Justice Center and OCFS.

PRIMARY FUNCTIONS:

• Organize and conduct internal fiscal audits across agency departments and/or programs to ensure compliance with regulation, guidance, and agency policy and protocol. Identify improvement opportunities and assist the departments/programs with implementing changes to protocols, procedures and standard work.
• Review protocols and collaborate with departments/programs on revisions as applicable.
• Design and create spreadsheets and databases, analyze data and implement improvements as part of a team.
• Conduct financial related compliance and incident investigations.
• Assist the Quality Assurance Team with ensuring quality related deliverables are achieved by assessing gaps, monitoring performance and working with key program and administrative leaders to implement solutions.
• Assist in the development, implementation and evaluation of the agency wide annual quality program plan.
• Work collaboratively with staff and leaders to develop, implement and track quality work plans and plans of correction using lean six sigma and other quality tools. 
• Train staff on current and new policies and regulations as needed.
• Establish and maintain effective communication and relationships with agency leadership.
• Provide data and inputs to dashboards, reports and the Board of Directors.
• Facilitate Proactive Risk Assessments and helps teams develop written Action Plans.
• Facilitate Rapid Improvement Events, the implementation of Daily Management Systems, A3 Projects and other process improvement activities to increase efficiency and standardize daily operations to increase revenue, reduce cost and improve the quality of support and services offered by Access:  Supports for Living and Affiliates.
• Ensure that deliverables, deadlines, relevant data and the progress for projects and Rapid Improvement Events are visible and meaningful for all stakeholders.
• Follow lean six sigma principles to improve flow, reduce waste, create tight connections within and between processes, standardize work and create an organization of high reliability.
• Assist in organizing, preparing for and managing external reviews across the organization, including accreditation surveys.
• Serve on agency-wide committees, as assigned.
• Perform other duties, as assigned.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Lead by example- with integrity, maturity and professionalism.
• Escalate issues appropriately.
• Excellent verbal and written communication skills.
• Work collaboratively with all members of a team.  Be able to engage staff from frontline to Executive levels professionally and effectively.
• Excellent organizational skills.
• Self-motivated and proactive

QUALIFICATIONS AND ATTRIBUTES:

• Excellent computer skills, including expert knowledge of Excel, Word, and database software for file maintenance;  willingness and ability to learn multiple IT platforms (Ceridian Dayforce, Netsmart, Intact, eVero, Fund EZ, HSYS, eMedNY)

• Knowledge of Lean Six Sigma preferred or must be willing to earn Lean Six Sigma Certification.

• Knowledge of applicable local, state and federal regulations and guidelines (including but not limited to: CMS, OMIG, and DOH) preferred.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred or

• An Associates degree in Accounting or related field with 2 years of experience 

• The ability to analyze data, identify trends to effectively create solutions and streamline processes

PHYSICAL CHARACTERISTICS:

• Must be capable to sit or stand in front of a computer for long-periods of time.

• Work alongside co-workers within 3 feet.

EEO