About this role
Our dedicated front line staff are out in the field making it happen on a daily basis. Our administration staff play a key role in supporting our frontline staff by giving them the resources and tools they need to be successful. Whether Finance, HR, IT, or Quality Assurance is your game, you’ll be supporting our agency to be able to provide the best programs and services possible. You’ll get to work in a supportive, creative culture with many benefits.
Location: Middletown, NY (Union/Grand locations)
Hours - Per Diem flexible hours
Rate of pay: $22.00 per hour
OVERVIEW OF PRIMARY RESPONSIBILITES:
Responsible for answering phones, keeping workspace, folders, and charts organized, and assisting clients with registration.
PRIMARY FUNCTIONS:
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Be customer focused, able to multi-task in a high volume community counseling center
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Answering phones, taking messages, and scheduling client appointments
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Setting up charts, filing, archiving, purging charts, and billing for medical services visits
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Registering new clients for services
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Perform other duties as assigned
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
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Assignments may be determined at a future date
QUALIFICATIONS AND ATTRIBUTES:
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Have computer skills and experience
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Possess excellent communication, customer service, and organizational skills
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Bilingual English and Spanish speaking a plus
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Excellent communication skills and the ability to multi- task
EDUCATION AND EXPERIENCE:
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Have a minimum 1 year in a clerical support role
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Experience working with electronic health records
PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
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Must be capable to sit or stand in front of a computer for long-periods of time
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Able to work in open space floor plan
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Must be capable to move throughout work day (and follow individuals throughout the community)
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Work alongside co-workers within 3 feet
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Must be able to move in tight spaces
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Occasional lifting of > _25+ pounds
EEO Employer
Access: Network is an EEO employer
Other facts
About Access: Supports for Living
Rewarding Lives. Healthy Communities.
Welcome to an agency that is passionate about supporting the families and communities of the Hudson Valley.
We have been evolving services for people facing the challenges of disability and mental illness for over 58 years.
Today ...we offer a broad range of programs and touch thousands of lives every week. Yet we always work hard to focus on the needs and potentials of one person at a time.
Our many and varied services are all focused on one goal: helping people with challenges live the fullest life possible.
We believe each of us is entitled to a voice in establishing our own life goals and strive to treat each person we assist as a partner.
We are committed to making a positive difference in the communities where we live and work.
What you'll do
- The Customer Service Specialist is responsible for answering phones, organizing workspace, and assisting clients with registration. They will also manage client appointments and perform various clerical duties.
Ready to join Access: Supports for Living?
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