About this role
At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be.
OVERVIEW OF PRIMARY RESPONSIBILITES:
In this role you will:
- Be customer focused, able to multi-task in a high volume community counseling center
- Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
- Answering phones, directing calls and taking messages
- Scanning to electronic healthcare record, copying, filing, and archiving charts
- Submitting emails
- Perform other duties as assigned
QUALIFICATIONS:
The ideal candidate will:
- Have a minimum 1 year in a clerical support role
- Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
- Possess excellent communication, customer service, and organizational skills
- Bilingual English and Spanish speaking a plus
PRIMARY FUNCTIONS:
- Answering Calls
- Emailing
- Faxing
- Co-Pay collection
- Mail Processing
- Appointment Scheduling
- Registration of new clients
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
- Assignments may be determined at a future date
QUALIFICATIONS AND ATTRIBUTES:
The ideal candidate will:
- Have a minimum 1 year in a clerical support role
- Have computer skills and experience working with electronic health records
- Possess excellent communication, customer service, and organizational skills
- Bilingual English and Spanish speaking a plus
EDUCATION AND EXPERIENCE:
- High School Diploma or GED
PHYSICAL CHARACTERISTICS:
- Must be capable to sit or stand in front of a computer for long-periods of time
- Able to work in open space floor plan
- Must be capable to move throughout work day and follow people served throughout community
- Work alongside co-workers within 3 feet
- Must be able to move in tight spaces
- Occasional lifting of > _25+ pounds
EEO Employer
Other facts
About Access: Supports for Living
Rewarding Lives. Healthy Communities.
Welcome to an agency that is passionate about supporting the families and communities of the Hudson Valley.
We have been evolving services for people facing the challenges of disability and mental illness for over 58 years.
Today ...we offer a broad range of programs and touch thousands of lives every week. Yet we always work hard to focus on the needs and potentials of one person at a time.
Our many and varied services are all focused on one goal: helping people with challenges live the fullest life possible.
We believe each of us is entitled to a voice in establishing our own life goals and strive to treat each person we assist as a partner.
We are committed to making a positive difference in the communities where we live and work.
What you'll do
- The Customer Service Specialist will be responsible for registering new clients, verifying insurance information, and scheduling appointments. Additional duties include answering phones, directing calls, and maintaining electronic healthcare records.
Ready to join Access: Supports for Living?
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