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Member Solutions Centre Representative I (Full-time, permanent) Corporate
full-time•San Borja, Manitoba, Winnipeg
About this role
Grow your career with one of Manitoba's Top Employers since 2014.
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
Do good
Be better
Own it
Move forward
Key Responsibilities and Accountabilities
Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Proactively respond, identify and cross-sell products and service using an advice-based approach
Utilize open-ended questions and techniques to overcome business objections
Refer to the appropriate credit union specialist for lending and wealth management inquiries
Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
Balance electronic ledger on a daily basis through the banking system
Work collaboratively with other team members to achieve organizational objectives
Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success
This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
Essential Qualifications
Grade 12 diploma or equivalent
Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
Knowledge of Access Credit Union’s products and services
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills, both verbal and written
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Proficient computer skills
Ability to follow standardized policies and procedures
Attention to detail with high degree of accuracy
Basic knowledge of risk management within the financial industry
Business Administration or other post-secondary education would be considered an asset
Employee Sub-Type
RegularStarting Salary
$41,505.00If you are interested in this position, apply today!
What you'll do
- The Member Solutions Centre Representative I serves as the first point of contact for members, providing high-quality financial service and resolving inquiries. They also promote credit union products and services while maintaining compliance with policies and procedures.
About Access Credit Union
Access Credit Union supports a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, continuing education, and career advancement opportunities within our credit union.
Our employees also have the opportunity to participate in some of our well-known community programs such as financial literacy education, and community events such as our movies in the park, pancake breakfasts, junior golf, and charity golf tournaments. Our engaged, highly competent staff are inspired to achieve their personal best while reflecting on our purpose, priorities, and values. Our friendly and talented employees make our credit union what it is.
From those who have been serving our communities for decades to the fresh young faces that will carry on our credit union’s legacy, our diverse team of dedicated employees embodies our values every day to grow and evolve our credit union in the best interest of our members.
Access has been recognized as one of Manitoba’s Top Employers for eleven years in a row and one of Canada’s best employers for recent grads, as selected for The Career Directory 2025.
Ready to join Access Credit Union?
Take the next step in your career journey
Frequently Asked Questions
What does a Member Solutions Centre Representative I (Full-time, permanent) Corporate do at Access Credit Union?
As a Member Solutions Centre Representative I (Full-time, permanent) Corporate at Access Credit Union, you will: the Member Solutions Centre Representative I serves as the first point of contact for members, providing high-quality financial service and resolving inquiries. They also promote credit union products and services while maintaining compliance with policies and procedures..
Is the Member Solutions Centre Representative I (Full-time, permanent) Corporate position at Access Credit Union remote?
The Member Solutions Centre Representative I (Full-time, permanent) Corporate position at Access Credit Union is based in San Borja, Beni, Bolivia and Manitoba, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Solutions Centre Representative I (Full-time, permanent) Corporate position at Access Credit Union?
You can apply for the Member Solutions Centre Representative I (Full-time, permanent) Corporate position at Access Credit Uniondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.