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Workforce Planner
full-time•New Zealand•NZD 90k - NZD 110k
About this role
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About the role | Mō te tūranga mahi
As a Workforce Planner, you will ensure our workforce aligns with strategic goals through proactive forecasting, scheduling, capacity planning, and real-time adjustments.
Responsibilities include developing forecasts, and workplans that balance service delivery and employee wellbeing.
About you | Mōu
You can work independently while being part of a supportive team. Our team is based in various locations throughout New Zealand, yet we maintain a close-knit and supportive environment. You are proactive and willing to take the initiative to reach out to team members for assistance whenever needed.
- Proven skills in workload management, forecasting, scheduling, and real-time resource allocation.
- Background with workforce management tools (e.g., Genesys Cloud).
- Excellent analytical, problem-solving, communication, and interpersonal skills.
- Commitment to diversity and inclusion.
- Experience managing busy environments.
- Strong stakeholder influence and collaboration skills.
- Customer-focused with advanced proficiency in Excel, SQL, Python, and PowerBI.
- Cultural competency in Māori and/or Pacific cultures is ideal
We value potential and growth over perfection. If you meet some of the criteria and you’re enthusiastic about learning and contributing, we want to hear from you!
We encourage you to apply if you:
- Are excited about the opportunity to work with a diverse team.
- Have experience in Workforce Planning, or a strong desire to learn and grow in this area.
- Possess excellent communication skills and the ability to collaborate effectively.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
The appointing salary for this role will sit between $90,039 and $110,047and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to 5pm Wednesday 4th February.
Applications can only be accepted when submitted through our Te Kahu Opportunities Marketplace. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HR Help
What you'll do
- As a Workforce Planner, you will ensure the workforce aligns with strategic goals through proactive forecasting, scheduling, and capacity planning. Responsibilities include developing forecasts and workplans that balance service delivery and employee wellbeing.
About ACC New Zealand
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
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Frequently Asked Questions
What does ACC New Zealand pay for a Workforce Planner?
ACC New Zealand offers a competitive compensation package for the Workforce Planner role. The salary range is NZD 90k - 110k per year. Apply through Clera to learn more about the full compensation details.
What does a Workforce Planner do at ACC New Zealand?
As a Workforce Planner at ACC New Zealand, you will: as a Workforce Planner, you will ensure the workforce aligns with strategic goals through proactive forecasting, scheduling, and capacity planning. Responsibilities include developing forecasts and workplans that balance service delivery and employee wellbeing..
Is the Workforce Planner position at ACC New Zealand remote?
The Workforce Planner position at ACC New Zealand is based in New Zealand, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Workforce Planner position at ACC New Zealand?
You can apply for the Workforce Planner position at ACC New Zealanddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.