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Safety Response Coordinator
full-time•Hamilton City
About this role
- Grow your career with an organisation that supports your development
- Permanent, full-time & based in our modern Hamilton office
- Collaborate with agencies and stakeholders to support coordinated safety responses
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About this role | Mō te tūranga mahi
As a Safety Response Coordinator, you will have an opportunity to share relevant information with agencies and specialist family violence NGOs to support risk assessment and safety planning for families and whānau impacted by family violence. You will review the claims histories of children and young people who may be in need of care and protection or where ACC holds concerns for their safety and wellbeing and escalate concerns or high-risk situations.
Please note this is a non-client facing role.
This is a permanent position based in Hamilton. As part of the Safety Response Team, you’ll work on a rotating roster that includes weekends and public holidays to meet business needs. The role is 40 hours per week, with shifts scheduled between 7am and 4pm, Monday to Sunday. If you are rostered to work a weekend day, you’ll receive your days off during the week.
The role may involve exposure to challenging information. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.
Important Skills | Nga Pūkenga Motuhake
- Previous experience in a role requiring an understanding of complex customer needs.
- An understanding of good privacy practices and a great track record in safely handling personal information.
- Strong written communication skills including a proven ability to quickly grasp complex situations and provide a concise rationale of your decisions.
- Personal resilience to deal with challenging information and situations.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. To encourage this we have employee networks to support our colleagues from diverse backgrounds.
The appointing salary for this role is $67,422 and we offer an additional 9% superannuation contribution which would bring the total starting package to $73,512. ACC offer a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
Applications will close at 11.59pm on Sunday 1 February with interviews taking place from Tuesday 3 February. However, we may move forward with screening and interviewing sooner so please apply as soon as possible if you are interested.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email HRHelp with the role title and location in the subject line.
What you'll do
- As a Safety Response Coordinator, you will share information with agencies and NGOs to support safety planning for families impacted by family violence. You will review claims histories and escalate concerns regarding children's safety and wellbeing.
About ACC New Zealand
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
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Frequently Asked Questions
What does a Safety Response Coordinator do at ACC New Zealand?
As a Safety Response Coordinator at ACC New Zealand, you will: as a Safety Response Coordinator, you will share information with agencies and NGOs to support safety planning for families impacted by family violence. You will review claims histories and escalate concerns regarding children's safety and wellbeing..
Is the Safety Response Coordinator position at ACC New Zealand remote?
The Safety Response Coordinator position at ACC New Zealand is based in Hamilton City, Waikato, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Safety Response Coordinator position at ACC New Zealand?
You can apply for the Safety Response Coordinator position at ACC New Zealanddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.