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Recovery Coordinator -ICP - Whanganui
full-time•Whanganui
About this role
Support Clients on Their Recovery Journey – Join Our Team!
Start Date: 13 April 2026
About the Role | Mō te tūranga mahi
As an Integrated Care Pathways (ICP) Recovery Coordinator Level 1, you’ll work in partnership with providers to support our clients and their whānau on their recovery journey. Whether it’s over the phone, via email, or through virtual face-to-face conversations, you’ll help clients make meaningful progress towards their goals.
You’ll either manage your own caseload of complex claims requiring specialised support or contribute flexibly across a centralised queue. With ICP altering the approach to case management for ACC clients with musculoskeletal injuries in the lower back, shoulder, or knee that may require surgery, your responsibilities will also include assisting providers as new collaborative practices are adopted.
What We’re Looking For | Mōu
We’re after someone who brings:
- Excellent communication skills – both written and verbal – with a warm, supportive approach.
- Strong time management and the ability to interpret and explain complex information clearly.
- Empathy and emotional intelligence to support clients through challenging situations.
- Personal resilience and adaptability in a dynamic environment.
What You Can Expect | Ngā Kawatau
Salary & Benefits
- Starting salary of $70,000 plus 9% superannuation
- Annual performance reviews with opportunities for pay progression
Work-Life Balance
- Monday to Friday – no evenings, weekends, or public holidays
- 40 hours per week, between 8:00am and 5:30pm
Positive Work Environment
- Open-plan office with spaces for collaboration and focus
- Supportive leadership and regular coaching
- Inclusive employee networks that celebrate diversity
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Ready to make a difference?
Apply now and start 2026 with purpose.
Applications will close at 11.55pm on Sunday 1 February 2026 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.
What you'll do
- As a Recovery Coordinator, you will support clients and their families on their recovery journey, managing complex claims or contributing to a centralised queue. You will assist providers as new collaborative practices are adopted.
About ACC New Zealand
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Ready to join ACC New Zealand?
Take the next step in your career journey
Frequently Asked Questions
What does a Recovery Coordinator -ICP - Whanganui do at ACC New Zealand?
As a Recovery Coordinator -ICP - Whanganui at ACC New Zealand, you will: as a Recovery Coordinator, you will support clients and their families on their recovery journey, managing complex claims or contributing to a centralised queue. You will assist providers as new collaborative practices are adopted..
Is the Recovery Coordinator -ICP - Whanganui position at ACC New Zealand remote?
The Recovery Coordinator -ICP - Whanganui position at ACC New Zealand is based in Whanganui, Manawatū-Whanganui, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Recovery Coordinator -ICP - Whanganui position at ACC New Zealand?
You can apply for the Recovery Coordinator -ICP - Whanganui position at ACC New Zealanddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.