AN
Customer Experience Representative
full-time•Hamilton City
About this role
- Join a purpose-driven team that makes a real difference.
- Grow your career with full training, skill development, and opportunities to progress.
- Work Monday to Friday – no weekends and no late nights!
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About the role | Mō te tūranga mahi
As a Customer Experience Representative, you’ll be one of the first voices our customers hear on their journey to recovery. After a comprehensive induction and training programme which combines classroom learning with hands-on experience, you’ll begin supporting our clients and providers through inbound calls, ensuring they receive the right information and support.
As you grow in the role, you’ll have opportunities to expand your skills and take on additional responsibilities, including responding to customer emails and live chat, as well as supporting to our business clients.
This is a fantastic entry point into ACC, offering valuable insight into how our organisation works and setting you up with the knowledge and experience to grow your career with us.
This role has a set start date of Monday 13 April 2026. It is a full-time position (40 hours per week), working Monday to Friday between 8am and 6pm on a rotating roster. Your scheduled hours will be shared with you approximately four weeks in advance.
About you | Mōu
This is an entry-level opportunity to join ACC, where we’ll support you with the training and tools you need to succeed. What matters most is who you are and the strengths you bring. We’re looking for people who are:
- Customer-focused communicators – You’ll be the first point of contact for ACC’s customers, providing a great experience through clear, confident communication with people from all walks of life.
- Resilient and adaptable – You’re comfortable managing challenging conversations, working under pressure in a fast-paced environment, and adapting to change while maintaining your wellbeing.
- Accountable professionals – You take ownership of your work, follow through on commitments, and act with honesty and integrity.
- Proactive problem-solvers – You can think on your feet to find solutions, use sound judgement to know when to escalate, and apply business knowledge effectively. You thrive in a fast paced and changing environment, managing your work while keeping up with changing processes and updates.
- Tech-savvy – You’re confident using technology and quick to learn new systems.
- Continuous learners – You’re open to feedback, eager to learn, and committed to developing your skills to grow in your role and beyond.
- Collaborative and inclusive colleagues – You value teamwork, respect diverse perspectives, and contribute to a supportive, inclusive workplace.
At ACC, we’re proud to reflect the rich diversity of Aotearoa New Zealand. We’re committed to creating a workplace where everyone feels welcome, supported, and free to be themselves. We know that diverse perspectives help us better serve our communities, so we actively encourage applications from people of all backgrounds, ethnicities, gender identities, ages, and abilities.
Working at ACC | Mō ACC
- Competitive salary and benefits – Starting salary of $60,486, plus 9% employer superannuation contribution. You’ll also enjoy perks which at present are subsidised health insurance and discounts with a range of retailers.
- Supportive team culture – Our Contact Centre is a place where everyone belongs. We value different learning styles and personalities, and we stay connected through regular team huddles, meetings, social events, shared kai, and celebrating wins both big and small.
- Career growth and development – From day one, you’ll have access to coaching, on-the-job learning, and regular development conversations. Many of our team members have gone on to build rewarding careers across ACC in areas like client recovery, financial services, and leadership.
- Employee led networks - At ACC, we’re proud to support a range of employee-led networks that celebrate diversity and create space for connection, inclusion, and growth. Whether you’re passionate about culture, identity, accessibility, or wellbeing, you’ll find a place to belong. Our networks include Māori, Moana Pasifika, Pride, Women’s, Ability, Cross-Cultural, and Mind – all driven by our people, for our people.
How to apply | Me pēhea te tuku tono
To apply, please submit your CV and a cover letter telling us why you’re a great fit for this role and what you’ll bring to the team.
Applications will close at 11pm on Sunday 1 February 2026 and can only be accepted when submitted through our ACC Career Website.
Please note: A satisfactory credit check is required for this role. This check will not be completed until you are a preferred candidate.
If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role, please email hrhelp@acc.co.nz
What you'll do
- As a Customer Experience Representative, you will support clients and providers through inbound calls, ensuring they receive the right information and support. You will also have opportunities to respond to customer emails and live chat as you grow in the role.
About ACC New Zealand
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
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Frequently Asked Questions
What does a Customer Experience Representative do at ACC New Zealand?
As a Customer Experience Representative at ACC New Zealand, you will: as a Customer Experience Representative, you will support clients and providers through inbound calls, ensuring they receive the right information and support. You will also have opportunities to respond to customer emails and live chat as you grow in the role..
Is the Customer Experience Representative position at ACC New Zealand remote?
The Customer Experience Representative position at ACC New Zealand is based in Hamilton City, Waikato, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Representative position at ACC New Zealand?
You can apply for the Customer Experience Representative position at ACC New Zealanddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.