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Client Service Leader, Partnered Recovery PI - Auckland
full-time•Auckland•NZD 117k - NZD 150k
About this role
- Lead with a strong customer‑centric approach
- Drive high‑quality operational service delivery
- Flexible Auckland location**
We have an exciting opportunity to join our Partnered Recovery Physical Injury team as a Client Service Leader, based in Albany, Manukau, or Newmarket.
About the role | Mō te tūranga mahiAs a Client Service Leader, you will lead Team Leaders across multiple sites, ensuring a strong focus on delivering excellent outcomes for our clients.
Our Partnered Recovery teams work closely with our clients who may have an acquired life time disability, or other injury or non-injury related complexities.
If you’re a customer-focused leader who thrives on consistency, collaboration, and bringing teams together to deliver exceptional service, we’d love to hear from you.
The appointing salary range for this role is $117,700 – $150,000, depending on skills and experience. ACC also offers an additional 9% superannuation.
Important Skills | Ngā Pūkenga Motuhake- Proven leadership experience managing multiple customer-facing teams
- A strong commitment to enhancing both the employee and customer experience
- Passion for consistency, teamwork, and effective collaboration
- A demonstrated ability to drive performance and deliver excellent customer outcomes
- A continuous improvement mindset
- Knowledge of the NZ Disability Strategy is advantageous
- Full driver's licence
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications | Rā Katinga Applications close 11:55 pm, Sunday 1 February 2026. We may begin screening and interviewing earlier, so please apply as soon as possible if you're interested.Applications will only be accepted via our Career Website.
Late applications will not be considered.
If you experience accessibility challenges during the application process, please email hrhelp@acc.co.nz.
What you'll do
- As a Client Service Leader, you will lead Team Leaders across multiple sites, ensuring a strong focus on delivering excellent outcomes for our clients. You will work closely with clients who may have acquired lifetime disabilities or other complexities.
About ACC New Zealand
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
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Frequently Asked Questions
What does ACC New Zealand pay for a Client Service Leader, Partnered Recovery PI - Auckland?
ACC New Zealand offers a competitive compensation package for the Client Service Leader, Partnered Recovery PI - Auckland role. The salary range is NZD 118k - 150k per year. Apply through Clera to learn more about the full compensation details.
What does a Client Service Leader, Partnered Recovery PI - Auckland do at ACC New Zealand?
As a Client Service Leader, Partnered Recovery PI - Auckland at ACC New Zealand, you will: as a Client Service Leader, you will lead Team Leaders across multiple sites, ensuring a strong focus on delivering excellent outcomes for our clients. You will work closely with clients who may have acquired lifetime disabilities or other complexities..
Is the Client Service Leader, Partnered Recovery PI - Auckland position at ACC New Zealand remote?
The Client Service Leader, Partnered Recovery PI - Auckland position at ACC New Zealand is based in Auckland, Auckland, New Zealand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Service Leader, Partnered Recovery PI - Auckland position at ACC New Zealand?
You can apply for the Client Service Leader, Partnered Recovery PI - Auckland position at ACC New Zealanddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.