About this role
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Fixed Term Contract opportunity! Technically qualified petrol or diesel artisan responsible for managing all aspects of passenger, commercial and specialised assets maintenance management on behalf of fleet customers and AVMS owned assets. Executing well on the respective managed maintenance business strategy and operational processes. Ensuring that you work well withing a team and participate in constructive team discussions and ensuring team support where and when required by the team leaders and management of the AVMS business.Job Description
Managing calls and electronic repair quote submissions from AVMS approved merchants and suppliers in respect of
- Loading of maintenance and repair quotes
- Scrutinizing maintenance and repair quotes
- Review and approve vehicle repair and maintenance requests based on established protocols, ensuring compliance with fleet policies
- Ensuring maintenance & repair work is justified and costed correctly
- Applying the correct labour rates and flat rate to each repair
- Consulting vehicle maintenance history to establish justified work, warranty work and goodwill claim opportunities
- Ensuring cost savings per quote
- Ensuring quality of work in respect of loaded quotes
- Cause of failure management
- Diagnostic report management
- Responsiveness: Speed of responses, reaction and turnaround time
- Liaise with service providers and suppliers to ensure accurate and timely completion of authorisations
- Provide technical advice to the call centre agents and customers regarding vehicle issues, repairs and maintenance requirements
- Communication Skill: Excellent verbal and written communication skills to interact effectively with internal teams, service providers and customers
- Problem Solving Skill: Ability to assess technical issues, identify root causes and provide practical solutions
Education and Experience Required
- Relevant Qualification - NQF5
- 3 - 4 years' experience in a similar role
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Other facts
About Absa Group
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
What you'll do
- The Technical Support Agent is responsible for managing calls and electronic repair quote submissions, ensuring compliance with fleet policies, and providing technical advice to customers. The role involves scrutinizing maintenance quotes, approving repair requests, and ensuring quality and cost-effectiveness of maintenance work.
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