About this role
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
The role is responsible for managing the medical insurance portfolio to ensure profitability, risk adequacy, and client satisfaction. The role focuses on retaining existing clients by providing competitive renewal quotations, accurate policy documentation, and proactive client engagement while adhering to regulatory and company underwriting guidelines.Job Description
Underwriting & Retention
- Proactively manage a portfolio of allocated schemes by retaining, maintaining, increasing premium & lives volume through organic growth and selling additional benefits and enhancements as well as encouraging cross selling.
- Assess new and existing medical insurance risks to ensure appropriate rating, terms, and conditions aligned with company underwriting guidelines.
- Prepare and provide competitive renewal quotations promptly and coordinate follow-ups to support retention of existing clients.
- Monitor scheme loss ratios and propose mitigation measure to maintain profitability while enhancing client retention.
- Review and approve policy endorsements, debits, and credit notes within defined authority limits.
- Ensure all underwriting documentation is compliant with internal policies, procedures, and regulatory standards.
- Collaborate with business development and intermediaries to support acquisition efforts through proposal presentations & client visits.
Customer Service & Client Management
- Maintain and nurture relationships with clients and intermediaries to enhance retention.
- Provide timely responses to client queries, complaints, and service requests in line with service charter standards.
- Conduct regular client engagements and visits to understand needs, provide solutions, and support client loyalty.
Supervisory & Technical Support
- Supervise, train, and mentor junior underwriters on technical underwriting matters to ensure competency and consistency.
- Approve underwriting documentation and transactions according to the authority matrix.
- Provide internal training on company products and underwriting guidelines to stakeholders for business growth and retention.
- Assisting in the development of an automated process for underwriting and management information systems.
Education and Experience Required
- Bachelor’s degree in insurance, Actuarial Science, Health Sciences, or a related field.
- Professional qualifications in insurance (ACII, CII, or equivalent) are desirable.
- Minimum of 3–5 years of medical underwriting experience, with a focus on retention preferred.
- Knowledge of medical insurance products, underwriting principles, and risk management.
- Familiarity with Kenyan health insurance regulations and industry best practices.
Education
Further Education and Training Certificate (FETC): Office Administration (Required)Other facts
About Absa Group
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
What you'll do
- The role involves managing a medical insurance portfolio to ensure profitability and client satisfaction while focusing on client retention through competitive renewals and proactive engagement. It also includes supervising junior underwriters and ensuring compliance with underwriting guidelines.
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