About this role
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Manage a portfolio of key business banking client's ensuring the delivery of superior service and ensuring the growth in the revenue contribution through increased cross sell and the acquisition of new clients.Job Description
New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe Identify, develop and source new business banking relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within the group
Achieve personal targets for new and existing clients
Make a contribution to referring relevant business to other parts of the broader Absa Group Limited Group.
Client service - Manage and Grow Existing Client Relationships: Regular meetings with each client in your designated portfolio
Undertake annual credit reviews to assess the health of your clients financial position, with co-operation from the various teams in the region
Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience
Act as the key contact point/ gatekeeper and coordinator for all client advice
Act as the key contact point for all client transaction queries across multiple locations within a Region.
Client Relationship Management: Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries. Key interface between clients and other parts of Absa Group
Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions; Accountable for providing information related to the security status reports and performance of financial analysis; Ultimately responsible for ensuring that credit review processes is conducted on time; Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed;
Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. Ensuring that all actions are in line with procedures according to the Front Office manual.
Query Resolution: Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
Operational Support: Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.
Education
Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management StudiesAbsa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Other facts
About Absa Group
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
What you'll do
- Manage a portfolio of key business banking clients, ensuring superior service delivery and revenue growth through cross-selling and client acquisition. Conduct regular client meetings, credit reviews, and act as the primary contact for client queries and support.
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