About this role
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Operations Support – To process all instructions and any relevant transactions within the Commercial Operations space as per laid down policies and proceduresJob Description
Processing
Process transactions on the different Bank’s systems
Liaise with the different departments of the bank to ensure that transactions are authorized before processing
Communicate with customer/RM in respect with Commercial transactions.
Attend to internal and external queries & requests.
Action diary report in connection with Commercial Processing activities.
Provide an excellent customer service.
Raise manual entries where required.
Comply to SLA and KPI in place.
Abide to Absa Banking practice & procedures
Maintain the highest standard of internal control & operating procedures in line with Absa group policies.
Effect proper filing
Escalate complaints to higher officials.
To ensure Performance review is conducted as and when required
Team Work
Work closely with other team members as one team to deliver excellent performance.
- Constantly seek to improve ways of working.
- Provide cover for other team members as required.
- Develop and maintain excellent relationship with front office staff/depts as well as other back-office staff/depts
Accounting and Reporting
Support in preparation of different returns for the Bank
Producing Management Information
Abiding to Incident Reporting procedure
Monthly statistics
Other Reporting as and when required.
Follow up on outstanding items on Suspense accounts for timely reconciliation.
Support Snap Checks/ Conformance & CPA testing
Assist in closure of Audit/Conformance testing’s
Preferred Education & Preferred Experience:
Degree
Minimum 1 year relevant experience or 2 years bank related experience
Essential
Knowledge of relevant processes and procedures
Working understanding of technical systems e.g. Morongwa, Teller, EBox, BAPS TRO, BAPS TRI , DHV Outward, HVPP – CBSS, MNS, SFI, Sybrin etc.
Knowledge of relevant Policies such as Manual Payment Policy, Best Practices Standards
Knowledge of relevant legislation e.g. KYC, Money Laundering, Service standards, Health and Safety standards, Wire Transfer Regulations etc.
Knowledge of team interfaces with other business areas, center and branches
Knowledge of PD
Competencies
Good Communication skills
PC skills
Good interpersonal skills
Team Working
Good Planning & Organization
Problem Solving and investigation
Accurate
Proactive
Ability to work under pressure
Communication
Creativity
Good interpersonal skills
Collaboration
Adaptability
Accuracy
Education
National Senior Certificate/ Matric (Grade 12)Other facts
About Absa Group
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
What you'll do
- The primary responsibility is to process all instructions and relevant transactions within the Commercial Operations space according to established policies and procedures, which includes processing transactions on bank systems and liaising with various departments for authorization. Additionally, the role involves attending to internal and external queries, maintaining high standards of internal control, and supporting accounting and reporting functions, including preparing returns and statistics.
Ready to join Absa Group?
Take the next step in your career journey