About this role
The Business Operations Specialist plays a key supporting role in the development and execution of facility and workplace programs (e.g., Operations, Workplace Experience, Communications, EV Charging, CMMS) to meet the evolving needs of our clients. Reporting to the ABM Account Director, this role assists in program coordination, process documentation, data analysis, and cross-functional collaboration to ensure successful delivery of initiatives across a growing portfolio.
Key Responsibilities:
- Support the development and maintenance of facility programs, including drafting and updating playbooks, standard operating procedures (SOPs), and operational processes.
- Assist in tracking project timelines, milestones, and deliverables to ensure alignment with program goals and deadlines.
- Collaborate with cross-functional teams and stakeholders to gather business requirements and provide operational support for high-uptime SLAs.
- Help document program scope, budgets, and status updates to support communication with leadership and stakeholders.
- Collect and analyze operational data using reporting tools and dashboards; assist in tracking key performance indicators (KPIs) and program success metrics.
- Assist with financial tracking, including monitoring budgets and helping compile reports for internal and client use.
- Contribute to the continuous improvement of workplace programs by supporting evaluations, gathering feedback, and identifying process optimization opportunities.
- Support compliance with company policies and industry standards through documentation and administrative follow-up.
- Prepare materials for presentations, meetings, and executive updates; contribute to communications that align with program goals.
- Provide general administrative and coordination support to the Facilities Program Management team as needed.
Qualifications:
- Bachelor’s degree in Business Administration, Operations, Facilities Management, or a related field preferred.
- 2–4 years of experience in a business operations, project coordination, or facilities support role.
- Familiarity with program or project management tools, documentation, and workflow systems.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Excellent written and verbal communication skills; able to convey information clearly to a variety of audiences.
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) or similar productivity tools.
- Ability to work collaboratively with cross-functional teams and external partners.
- Analytical mindset with an interest in using data to drive decisions and improvements.
Pay: $85,000.00 - $95,000.00+ DOE
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Other facts
About ABM US
ABM is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit www.ABM.com
What you'll do
- The Business Operations Specialist supports the development and execution of facility and workplace programs. This includes program coordination, process documentation, data analysis, and collaboration with cross-functional teams.
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