The Building Support Specialist/Tech will provide a blend of soft and hard services support to ensure the seamless operation of the facility. This role will be responsible for a variety of tasks that contribute to both the maintenance and operational efficiency of the site. Soft services support will include ensuring the functionality of meeting spaces, supporting client tours, maintaining signage, managing office supplies, and assisting with events. Hard services support will involve performing routine and emergency maintenance tasks related to plumbing, electrical, HVAC, carpentry, and painting, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards.  

Basic Functions:  

The Building Support Specialist/Tech will be expected to respond to maintenance requests in a timely manner, conduct preventive maintenance, and assist with inventory management. This position requires a proactive, customer-oriented individual who thrives in both technical and support environments. 

Soft Services Support: 

• Complete conference room rounds: Check lighting, meeting equipment, furniture, and stocking supplies.  

• Tech Support: File tickets for malfunctioning meeting equipment.  

• Signage: Update and replace signage throughout the building as needed on a weekly basis.  

• Tours: Support new hire tours for the client showcasing the property and answering questions about the site.  

• Supplies inventory: Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies for the site.  

• Waste pickup: Monitor and oversee the pick up of e-waste bins throughout the floors in collaboration with the facilities coordinator. 

• Event support: Provide event support in a timely and courteous manner. Subject but not limited to moving chairs, tables, soft seating, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, coordinating janitorial support, etc.  

Hard Services Support: 

• Routine Maintenance: Perform daily maintenance tasks, including but not limited to, plumbing, electrical, HVAC, carpentry, and painting, to ensure the property is well-maintained and meets high standards. 

• Repair Work: Respond to maintenance requests in a timely and efficient manner, ensuring that all repairs are completed to the highest standards. 

• Preventive Maintenance: Conduct regular inspections and preventive maintenance of equipment, systems, and common areas to prevent potential issues and ensure everything is in optimal working condition. 

• Safety Compliance: Ensure all maintenance activities are carried out in compliance with safety regulations and company policies, including the proper use of personal protective equipment (PPE). 

• Emergency Response: Be on call for emergency maintenance issues, responding promptly. 

• Inventory Management: Assist in maintaining an inventory of maintenance supplies and equipment, ordering replacements as necessary to ensure timely repairs. 

• Documentation: Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history. 

Skills:  

• Strong knowledge of building systems, including HVAC, plumbing, electrical, and carpentry. Ability to troubleshoot and repair complex systems. 

• Communication - Good communication skills, both verbal and written, with the ability to interact professionally with clients, management, and vendors. 

• Problem-Solving - Ability to diagnose problems, identify solutions, and execute repairs efficiently and effectively. 

• Physical Requirements - Ability to lift heavy objects, work in various weather conditions, and stand or walk for extended periods. 

Education:  

• High school diploma or equivalent required; technical certification in a related field (e.g., HVAC, electrical, plumbing) is preferred. 

• Experience: Proven experience as a maintenance technician, preferably in an office setting.