About this role
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.
Responsibilities include:
- Level 2 technical support with Apple Mac’s and Windows based computers and servers
- Install operating systems, migrations, upgrades, etc.
- Install and maintain virtual machines and servers
- Setup new or move existing computer hardware and software
- Troubleshoot user issues as they arise on applications, software, hardware, and configurations of network setup
- Run CAT6 cables where needed, and terminate
- Maintenance and updates on servers and workstations
- Basic knowledge of Active Directory to setup for users accesses
- Basic knowledge of camera systems and access point
- Identifying technical problems and resolving issues quickly in printing production line
- Basic knowledge of Microsoft Office 365
- Maintain product inventory and order supplies and equipment as needed
- Work with large format printers, print servers, and different copiers.
- Basic knowledge of Caldera and Oris print software
- Basic knowledge of VoIP phones
- Basic knowledge of Mobile Device Management (MDM)
- Basic knowledge of PSA’s and RMM’s.
- Basic project management skills
- Work on time-sensitive tasks with hard deadlines.
- Role will have multiple duties or projects at once
- Organization skills are critical
Other facts
About ABC Imaging
A global, One-Stop Shop for all your printing needs from business cards to posters, billboards and blueprinting for highest quality at the lowest and best prices.
We provide excellent product, fast and reliable service with quick turnaround time. We will impress you! ABC Imaging has locations throughout USA, Middle East, UK and China, providing full service solutions customized to your specific requirements for printing and installation of point of purchase, marketing rollouts, on-site and off-site printing and copying, marketing proposals, reprographics and blueprinting. We provide full service design, prototyping and packaging. We supply and install temporary walls (Modular Barricades) and apply branding graphics for segregation of construction areas within shopping malls, airports, train stations and public spaces . Custom finishing, cutting, C&C routing, laser cutting and engraving, vehicle wraps, buss, truck and train wraps. We print postcards, calendars, canvas photos, photo-books, t-shirts, mouse pads and all other promotional products. Sell and service printing equipment, 3D printers, laser cutters and computers.
What you'll do
- The IT Specialist will provide Level 2 technical support for both Apple Mac and Windows systems, including troubleshooting user issues and maintaining servers and workstations. Additional responsibilities include installing operating systems, managing virtual machines, and running network cables.
Ready to join ABC Imaging?
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